Customer Reviews

Johnny was professional and explained clearly what was wrong wirh certain appliances.

Great service and professionalism, as always.

I had an overall positive experience with SoGood. When they first came out, they indicated that the system could likely be repaired, though it later became clear that the fix would be more complicated than initially expected. To their credit, particularly SILAS, they stayed committed to the job and ultimately we arrived at a short term solution to allow me time to get estimates for replacing the system. Throughout the process, both technicians (Jeremy and Silas) were professional, respectful of my home, and thorough. They arrived on time, communicated clearly about what they were finding, with pictures. and kept me informed as things evolved. In the end, although not the answer I was looking for, I feel confident in the final diagnosis. I look forward to working with them in the future.

Excellent work and everyone was very professional. Highly recommend.

Customer Service has always been something that stands out for Southern Goodman. Their technicians have always been really pleasant and great to work with.

Stephen S. Was the best!! Answered all my questions and fixed the problems!! He deserves a raise!!! I’ll go with your company from now on because of his attitude and soooo friendly!!

Jeremiah did a great job. He was very thorough and explained everything he checked with the system. He’s very polite and nice. I’ll take him again!

Tino was courteous, patient and clearly knowledgeable. He was kind enough to explain what was needed as well as providing alternative courses of action, depending upon what he encountered as he performed the work. If I were to require any other plumbing issues to be fixed, I would ask for Tino to take care of it.

Excellent service. Silas was great. Reasonably priced. Will only be using them from now on. Do yourself a favor, use them. Ask for Silas!

Chase gives excellent service. He is professional, thorough, and friendly.

I had a leak under my sink and So Good was able to respond the same day for repair. Maintenance technician was very nice and very personable and made you feel right at home. He was very knowledgeable and explained everything. Shout out to Robert..best repair experience ever. I would recommend So Good to anyone needing plumbing, AC or Heating repairs.

Michael was great. He explained in the detail what he was going to do and with questions I had. Highly recommend them.

The technician was courteous and on time very thoroughly explaining everything what was going on and recommendations.

Today was our first inspection with the SOUTHERN GOODMAN VIP PLUMBING plan! Our technician Evan Blagman was amazing! He checked every plumbing line and connection in our home, made recommendations, answered our many questions, and gave great advice! I was a bit skeptical about what the plumbing inspection would involve, but I was totally pleased! I would recommend Southern Goodman for their service and Evan in particular For plumbing inspection! Thank you!

Quick to response which was important as the issue we had caused to turn off all water to the house. Michael came out within hour or 2 of my call and got it all done at reasonable price.

Chase came to do scheduled maintenance and pointed out some items that need to be addressed. He was great!

Recently had some issues with my HVAC system. We called SO GOOD heating and air-conditioning that I’ve used for a while now. I couldn’t be more pleased with the courtesy of all the representatives. Mainly the technician that came out Chase was very thorough. He diagnosed issues that were related to my HVAC system. He also noticed under the crawlspace a plumbing issue and had that resolved the same day. We could not be more pleased with how thorough company is with taking time out to ensure our home is safe. Thank you so much for the great service and we are very happy to have Chase And Michael work for you guys.

Robert was great! He was very thorough in getting with inspections of our plumbing.

I’ve been a customer of Southern Goodman for a number of years now and they pretty much always do great work. As with all trade work though the technician you get makes a huge difference. I have been requesting Silas for a number of years now and have never been disappointed with his work. He’s always on time, does a through job, and goes the extra mile.

Silas did my repair and I can say nothing but how great his service and how he explained everything very detailed wich helped me understand better the issues I was having. Thank you so much for everything Silas, your are amazing. Continue doing what you do.

It is always a pleasure to see Yovani. So kind and came to our rescue two years ago. Great service as always!

Professional & knowledgeable.

Technician we had service our home was Chase and i cannot say how pleased we were with the appointment! He was very thorough throughout the entire visit, showed us our equipment and explained what we were looking for the future for our best interest! Thank you for the great customer service

Very professional, explained work clearly and took time to answer my questions.

Jovani is a great tech and communicator, really enjoyed working with him.

Yovani came out for the second time and has provided great service both times. Excellent communication and wonderful service provided!

I would like to thank Dwayne Gail for all his service. He is very professional. I will like to recommend him for my maintenance service

Always professional, good communication, quick response. We have always been pleased with the service!

I had a leak under my sink and So Good was able to respond the same day for repair. Maintenance technician was very nice and very personable and made you feel right at home. He was very knowledgeable and explained everything. Shout out to Robert..best repair experience ever. I would recommend So Good to anyone needing plumbing, AC or Heating repairs.

The technician was very knowledgeable, polite, neat and courteous. He shows passion and dedication for his work. He ensured everything was was functioning properly.

This was a scheduled inspection, and the technician, Luke, did an amazing job by inspecting all plumbing work in my home, including the bathrooms, kitchen, attic and crawl space.

The Tech was very helpful and knowledgeable. He made recommendations that was very useful. Luke did excellent Job. He was very knowledgeable, professional and provided wonderful advice moving forward.

Very quick and friendly, efficient service.

I am so glad I decided to go with this company for a plumbing project I needed completed. My old plumber no longer services my area so I decided to give this company a try. Scheduling was easy and they were able to come out the next day to provide an estimate and complete the work needed. Tino did an outstanding job, was very friendly, and was extremely thorough when providing estimates and completing the work. He kept me informed throughout the entire process and was very knowledgeable. I will definitely be using them again for all of my future plumbing needs because of how well of a job he did. Would definitely recommend!

Yovani is a good tech, explained everything he was going to do, did not was time, upfront and helpful.

GENTLEMAN WAS VERY NICE AND INFORMATIVE OF WHAT NEEDED TO BE DONE EVEN WHEN I GRIPPED ABOUT IT.

We presented a unique problem to the HVAC tech. There is a mineral deposit collecting on the outside of one of the pipes attached to the furnace. He thoroughly checked all systems in an attempt to find the water leak. His final thought was the old pipe was too large and air was cooling too quickly so condensation was occurring where the new and old pipes meet. He did offer a recommendation to resolve the problem.

We had Tino and Dwayne out to repair a water line under the house. While they were in the crawl space they found a serious water leak not associated with the original job. It was the original iron drain for the kitchen sink. It had been leaking for a very long time and we never knew it. They were able to stay and get both repairs done the same day. We really appreciated their hard work and dedication to doing a good job that will last a long time.

Once again, SoGood Plumbing, Heating & Air did a great job on our plumbing inspection. This was the first one we had done and it was worth it. Tino, the tech, was very friendly and professional, and went over all of the details of the inspection throughout the process. He flushed our hot water heater, showed me the sediment that came out, and insured it was cleaned out thoroughly. I have been very pleased with this company and will continue to use them for our plumbing and HVAC needs.

Great Inspection maintenance services provided.

Good honest folks

Lucas and Dalton were respectful of our home. They took time to explain what needed to be done and followed up after their inspection with recommendations. I also appreciate Sogood keeping in contact by phone as to when to expect Lucas and Dalton's visit.

We had a very professional service techs. Very fair and very smart. Also nice guys. They are good representatives of your company.

Julia and Josh came out last week to fix my compressor they did an excellent job. And just in time before the heat came. Thank you for great service.

The 3 men who installed our new unit were interested in not only getting it installed, but were professional,knowledgeable and just good men to have in our home. They did a great job 👏 👍 The job was done great again. Price was a little high but I needed it done.

Very pleased, thank you.

SoGood Plumbing is a top notch plumbing/ heating/ air service provider with very skilled and professional technicians. Mike is the best. Mike figured out a complex problem with my hot water system within hours. I will definitely recommend this company to friends and family

Thanks and awesome!!

Addressed and fixes my concerns.

Had an estimate for the installation of a gas line for a new kitchen stove. Everyone in the office was very courteous and the Tech that came out was great as well.

Getting ready for family coming at Easter and the A/C went late Thursday. I called and a helpful and caring representative got someone scheduled for today. Chase came out and quickly diagnosed the problem. Fortunately the needed parts were on the truck and he was able to get the A/C back up and running. He then did the sorting maintenance on both units. Chase was friendly, professional and definitely knew how to diagnose and make the required repairs. As we discussed what happened he discussed a surge protector which we decided made a lot of sense to keep the the problem from happening again which he also installed. We couldn't be happier with his work and our decision to be a customer of SoGood Plumbing.

Good morning Julia came from So Good plumbing heating&air. Nice person loved talking to Julia. Went straight to seeing what the problem was and we addressed it. Thank you So Good and and Julia!

Evan, the plumber was fantastic! Was professional and knowledgeable with good customer service skills! Very thorough which i prefer. I will definitely ask for Evan again!

Always professional and upfront with work that’s needed versus work that is nice to have/preventstive. Never feels pressured or overbearing on sales in any of the experiences I’ve had, HVAC and plumbing. Tino did a great job with a toilet reset I needed as well as giving me quotes on some non-urgent work I’d like to have done in the futures

Great technician! Personable and friendly.

I called SoGood and dispatcher was pleasant and gave me their availability. Couple days out. She called back and stated a tech in area and on the way. They sent out Michael ( a husky fella) and got under the house, through crawlspace and wrote estimate. Gave go ahead as he was very knowledgeable about the possibilities dealing with rusted cast-iron pipes Completed job expeditiously and I have no complaints. Will use in future and recommend to all friends. Thank you much Michael.

Tino at SoGoodPlumbing did a very thorough job with leaking pipes in our crawl space. He stayed until 8pm to finish everything! This is an excellent company-the plumber came out within 3 hours of calling them. I would give them 10 stars if I could! I am so grateful to have found a good, dependable plumbing service. I give them my highest recommendation.Call them!

Great experience!! Thank you!

GENTLEMAN WAS VERY NICE AND INFORMATIVE OF WHAT NEEDED TO BE DONE EVEN WHEN I GRIPPED ABOUT IT.

Fabulous response time and professionalism. They exhibit great teamwork between the different departments as well as dispatch. Very polite and effective in resolving and diagnosis of the problem.

They are wonderful!! They explained what needed to be done and helped us in a very timely matter could not ask for more. Customer service was above good it was outstanding.

Prompt, polite, and professional was the pipeline repair service that I received today.

Extremely friendly, timely, communicative, and affordable

Chase came out today to do routine maintenance on my HVAC system. He was very friendly and he was very thorough when he reported a concern with my system. He was the best!

Luke and Evan did a fabulous job installing our new water heater and they were very informative!

Excellent service. They showed up in 2 hours of me calling. Technician was professional. I highly recommend using SoGood!!

As always we’re extremely pleased with Silas. Also the Bosch system recommended by Mitch and installed in November 2025 is performing as advertised. Totally more efficient than heat pumps we’ve had in the past.

Routine maintenance check was excellent.

Luke was very professional and explained everything to me today. Definitely recommend!

Great experience with Luke for fixing my plumbing issues

Excellent service as always. Thank you for being so thorough and professional!

Tino was great to work with. Very helpful and knowledgeable

Good service

The guys did a good job with my unit and suggested recommendations to help my unit.

We had an issue with our HVAC system.. it was acting very strange. The fan was running all the time and the A/C would not come on. I called SoGood Plumbing and Heating. The technician, Chase, came out and quickly determined that the thermostat had failed. He replaced the thermostat and tested the system to make sure it was functioning properly! All is working fine now! Thank you Chase and SoGood Plumbing and Heating! They are my go to company for HVAC maintenance and service!

Great response. Mike did a great job. Fair price

Good morning Julia came from So Good plumbing heating&air. Nice person loved talking to Julia. Went straight to seeing what the problem was and we addressed it. Thank you So Good and and Julia!

Technician Chase performed a six month checkup on both of the units and everything was fine except the unit for the second floor was low on coolant. He added coolant and they are both ready for Virginia spring and summer heat and humidity. The Southern Goodman team and technician Chase provided top-notch service to keep my home's heating and air conditioning equipment working at peak efficiency. Thank you!

Very satisfied

Yovani was super helpful and encouraged me to save money by joining the membership

SoGood Plumbing - Heating & Air, I appreciate you sending out today (3/12/2026) Technician Silas to fix my unit’s issue which turned out to be only my thermostat needing to be reprogrammed. As always, I appreciate Silas for always exemplifying such exceptional professionalism, knowledge, skills, communication skills, personable, and expertise. Thank you, and have a very good day!

Silas was excellent with his diagnosis and explanation of the problem (bad capacitor). He also went over some other issues he came across. This is the 2nd time SoGood has come through and solved the issue with great professionalism and outstanding customer service. Wouldn't call anyone else regarding Heating, Plumbing & A/C.

Very professional and provided details Of service & needs...explaining the impact On system. Didn't take long👍🏾 Maintenance check

Everyone has been so amazing!!

Outstanding, knowledgeable and courteous services provided.

Service guy did an excellent job of explaining different things to me. Show me as well as explained things. Was friendly also.

We had an HVAC inspection appointment today. Jeremiah was our technician. Very nice and informative. He showed us a filter on our system that we weren’t aware of and cleaned it. Our previous company had never pointed it out to us.

Silas and Chase were thorough, professionals and courteous. Best HVAC SERVICE in Richmond

My tech Silas was very knowledgeable and personable. He made sure I understood his process and recommendations.

Great guys. Call and came out the same day. Had to wait till the following day for repair. The Warehouse was already closed. Very nice and polite. Will call them again when HVAC has issues.

The first time we used Southern Goodman was when we came home to a non-functioning AC unit. We were so appreciative of how quickly they were able to get someone to our house to address the problem. I find their maintenance plans to be reasonably priced. Nathan, the tech who came to do our regularly scheduled maintenance was extremely thorough. Update 3/4/2026 I had the pleasure of speaking with Samson today regarding some possible inspection list items related to our HVAC. He was so kind, listened to my concerns and went above and beyond to address them. I continue to be impressed with the level of customer service this company provides.

Bryce was so nice and professional. He took time to do such a complete assessment and gave me more information than I've ever received in the past, which I appreciate greatly.

They have come by twice at the behest of our management company. We have loved both times. They are kind, efficient, and explain everything they are doing. Today they replace our water heater and found a dead mouse, took it upon themselves to take care of it for us. Above and beyond!

They didn't do the service I needed. But the tech gave me some valuable information

Toilet repair. Excellent service.

Cylus (hopefully that how his name is spelled) was hands-down the most informative and efficient tech I’ve ever met. Very pleased with the service that was provided.

Silas was outstanding. He was very thorough and took his time with protocol. Explained all of my options clearly.

From the phone call to my doorstep they were top tier and timely professionals. Luke was a true star. He was knowledgeable, professional and personable. He made the effort to communicate things thoroughly to me and even my husband over the phone whom was away at the time. Rest assured you will be respected and taken care of here.

Silas was very knowledgeable and friendly. He came out in a timely manner and provided me multiple options for repair.

Julie performed a routine maintenance on our HVAC system. She is very knowledgeable and thorough. I would like to have her back for our next service visit.

Silas, as always, kept me well informed and was very transparent with pricing.

Silas is a true professional. His customer service and energetic spirit make it so that I feel confident that I’m not being ripped off as a customer while being educated on making the right decisions for my HVAC system.

Great job

Extremely competent and thorough assessment of the problem in my system, which was only a year and a half old but originally installed by someone who was totally incompetent. Repairs were thorough and executed with diligence and professionalism by technicians who worked late into the evening to get me up and running again. Their work assures me my system is operating at peak performance. I highly recommend Southern Goodman for all your HVAC needs.

Silas was absolutely phenomenal! He gave us a ton of bad news in the best possible way after thoroughly diagnosing not just 1 problem, but a couple issues. They also have an excellent member program which we immediately signed up for. Best HVAC service we've ever received!

Took care of my water leak same day

Carter, my technician, was very professional and was very detailed oriented! He explained what he saw as potential issues and left me in detail what it would cost! I certainly appreciated the service he rendered!

Siles is very knowledgeable in is working. I would recommend him for in service you need for your house.

A+ service from Silas Brazil!!

The technician keeps me informed about everything that needs to be done and what to expect.

Have used this company for years. Great company
, polite people working for them. Very professional. Am always pleased w their service.

Julia did a great job of inspecting our 2HVAC systems and detailing opportunities to maintain their performance. I had numerous questions which she handled professionally. My intent for this first visit was to assure myself that Sogood was a firm I was comfortable with considering the important of Plumbing and HVaC systems to quality of life. Mission accomplished.

Excellent customer service. Very professional!!

Another great experience with So Good. Michael did a great job installing our new water heater.

Stephen S. was very professional and did a great job inspecting the my plumbing system. Very professional and easy to work with. He did a thorough inspection, explained issues clearly, and provided straightforward, fair pricing. I appreciated the honesty and would definitely recommend him.

On time, prompt and thorough service

They was able to come out same day from another company not being able to show up they was able to let me know what my issue was it's going to be more involved than what I thought but they was very courteous and helpful definitely we use them again for all my needs Stephen was fabulous and nice

Appreciate the owner of the company finding to way for me to be able to move forward to install new HVAC System and new Water Heater. Jonni (the lead installer) was patient and willing to show and explain to me the work done, what's new with the new systems, and how to maintain the systems. Thank you all!

If I could give 6 stars I would! Team was professional, nice and did a great job. They agreed to price match us and the technician even removed the old water heater stuck in the attic! We didn’t even have to ask! 11/10 would recommend! 🙂

Luke was very courteous, professional and knowledge. He did a awesome job with fixing my drain issue. He explained everything to me in a way I could understand. Thanks Luke and SoGood

Great service, fast, and friendly. Called this morning to set up an appointment and they were able to come out this afternoon and take care of my issue. Would use again

Daniel provided exceptional service while performing our 1 year inspection of our newly installed whole house plumbing system, installed by SoGood. He performed two minor fixes to our laundry room faucet and toilet during his inspection at no extra cost, which I greatly appreciated. He was super friendly during his visit, and demonstrated care for his craft with his professional knowledge and recollection of plumbing he installed in our house a year later. Daniel's professional expertise and friendly personality, as well as the other professionals at SoGood, are the reason we will never go with anyone but SoGood for our plumbing, heating, and air services! Thank you, you guys are awesome!

Very awesome experience! The whole process was easy and painless, from setting up the appointment, to confirmations, to the actual appointment. Julia, our technician was amazing! Answered all questions, went above and beyond! All and all a great experience and I actually look forward to working with them in the future. Update: I’ve now had the pleasure of working with a comfort advisor, Scott and a plumber, Stephen. Both were fantastic! Everyone is super patient and understanding. I don’t feel judged or talked down to. I feel like I’m not only getting answers but an explanation on how things work. 🙂

Silas was amazing. Very knowledgeable and professional. Provided excellent advice and insight to helping take care of my hvac system. Highly recommend 👌

Had an issue with my heat pump and Richard ordered the new part and did an excellent job on repair. Super nice guy to work with. Thanks again, Richard.

Your associate was very professional and helpful

SoGood Plumbing has been very responsive to all of our needs. The staff is polite, responsive, has great follow through and correspondence.

The serviceman was courteous, and thorough. He exceeded my expectations.

Robert and Julie were a delight and extremely helpful/informative

Di Jon and Silas Warren both fantastic ! He explained what he was going to do and answered all my questions . He was very thorough and also did some preventative things just to insure that my units were ready for spring. Great company!

We are new customers of Goodman Southern. Today we had a full plumbing inspection and had our tankless water heater descaled. Daniel, our service technician, was friendly, courteous, and thorough. He documented and took pictures of all of our plumbing fixtures and unions noting make and model to facilitate future parts ordering and minimize repair time if needed. We are very concerned pleased with the service and response time we received from Goodman Southern!

Luke was very friendly and knowledgeable! He did a Great job! It's my pleasure to do business with So Good Plumbing! Thank you!

These are awesome people who do great work. Their customer service is superior. Our technician was awesome, polite and efficient. Same day service ! Thank you!

Great experience knowledgeable and professional, great visit with Silas

The serviceman was courteous, and thorough. He exceeded my expectations.

Everyone that assisted me was wonderful and very professional. Billie , Johnny, Cole ,and Mitch all were so very helpful and took the time to explain what was wrong and what needed to be done. I highly recommend SoGood plumbing !

I’d recommend SoGood to anyone — they literally saved my marriage when our heat went out!

Great

Robert was very professional and explained everything to me 8n an effort to keep the unit functionalable. He also explained the warranty and advised.

Great and quick service. Luke was informative, helpful and found a solution. Highly recommend them.

All of the technicians have been very friendly and knowledgeable! It's my pleasure to do business with So Good Plumbing! Thank you!

The Tech was very helpful and knowledgeable. He made recommendations that was very useful.

We’ve been customers of theirs for about two years, and as usual, great service. The techs that came out, Bully and Daniel, were very friendly and professional!

Good honest folks

Another great experience with So Good. Michael did a great job installing our new water heater.

We had a water pressure issue and was hoping to flush hot water heater that was 20 yrs old. New to the house and have no maintenance logs. Was recommended not to flush water heater due to its age as it could cause problem. Water pressure issue was thoroughly checked from the meter to the faucets. He was able to determine it was due to the flow reducer in the faucets. He took care of it, all is well now. On top of his thoroughness he was a nice guy with tons of patience. Update, pressure tank was required and he returned to install it. Great company.

Mike was great. Answered all my questions

I had my unit serviced today and after the technician left the unit stopped working properly. When I called I didn’t get the answer I wanted but Sampson the owner came out to make sure my family had heat and correct the issue. Had a great conversation, he definitely cares about his customers.

Great Customer Service. Yovani, the service tech was amazing. He installed an ecobee pro thermostat. I give him 5 stars for great customer service. However, I feel like the product was highly overpriced.

Service Tech Michael was very helpful and upfront with every detail fast and fixed my issue would definitely refer a friend.

Always reliable and excellent service. Silas is the best and so knowledgeable. I appreciate the support ya’ll provide.

The technician keeps me informed about everything that needs to be done and what to expect.

Many thanks to Silas and the team for keeping the cool coming! Professional and prompt service!

Basic service was conducted by Dwayne, he was polite, professional and very thorough, even though it was 18 outside..😂😂😂😂

Quicker than expected response on a frigid day. Problem identified and solved quickly and with excellent explanation of issue and solution. Very pleased with technician, Julia, who was polite, congenial, and informative.

Great Service, he was able to explain options to me and get things fixed for the meantime which meant a lot because other companies just charged for a service fee with no results.

The tech DeWayne was very professional with detail information on my unit what it would cost to get it repaired as far as estimate everything was very professional

This is hands down the absolute best company in the Richmond market. I manage facility vendors for living and wish they could all be this great! My heat failed in the middle of one of the worst ice storms we’ve seen. Within 24 hours of calling they had a tech onsite to give us a very good price for replacement and said they could even do the work the next day!! Not only did they do the work, they stayed onsite until after 11pm to ensure we had heat back in the house! I couldn’t be more impressed with the customer service they provided and will be recommending to anyone needing HVAC work. Thank you so much!!

Let me tell you about this amazing company: Our unit fried during the extreme cold of January 2026…IYKYK. We requested an estimate the day it went out, had a great price that same day, and the unit installed the very next day! Andy and Brian arrived at 9:30 AM on a bitterly cold day with sheets of ice everywhere; the roads, our yard, our fence and around our broken unit. They came with shovels and other equipment and chipped away at the ice before even starting to install the new equipment. Due to this being an old house, the work was time-consuming but these amazing gentlemen toughed it out until 11:30 PM when the job was finally done!! They installed the new unit with brand new wiring, new heat pump, new breakers, new thermostat…the whole nine yards. Even at the late hour, they walked us through the new thermostat, new breaker layout and covered any questions we had. I cannot say enough about this company and their amazing workers. It’s so rare to find a business that works this hard under such extreme conditions without a single complaint or moment spared. We kept asking throughout the day if they needed a hot beverage or a snack but they deferred each time. I could not recommend a business more than this one!!!

Daniel was fantastic! He was thorough, professional, and explained everything very clearly to me. Also gave me a fair price. Great deal when you become a member-highly recommend! Gave me the right system for my house!

Great service from Silas. Very knowledgeable, efficient and explains everything. Friendly

very trustworthy and reliable got my heat working in no time!

Daniel is an excellent communicator and very thorough. I’m grateful for the time he spent walking me through my options and the ability to schedule so promptly!

Small leak where pvc drain pipe under sink meets rusted threads on galvanized pipe.

Luke came in and was amazing. I needed someone to take a look at my running toilet, he then pointed out to me that my water heater (which is gas) had been emitting carbon monoxide in the closed room. Same day order and installed it in the freezing cold with slippery ice all over. He told me that with how amazong he is, his boss Sam is just as, if not more, amazing. Just know if you got either of them, thats the real deal. The poor guy was in my driveway basically chiseling out a path from the truck to the door through the ice to install the new water heater. Luke if your boss sees this, you got to ask that man for a raise because I'd say your work proved it!

Very awesome experience! The whole process was easy and painless, from setting up the appointment, to confirmations, to the actual appointment. Julia, our technician was amazing! Answered all questions, went above and beyond! All and all a great experience and I actually look forward to working with them in the future.

Kudos to Julia for navigating ice covered neighborhood streets and driveway to repair our HVAC unit yesterday. The problem was pretty obscure, but Julia continued to work diligently to find, correct and test the system to make sure it was working properly. We had only been able to use emergency heat since Sunday, but Julia got the system running normally again. Thank you Julia and SoGood Plumbing and Heating! They are my go to company for maintenance and service!

Daniel was fantastic! He was thorough, professional, and explained everything ver clearly to me. Also gave me a fair price. Great deal when you become a member-highly recommend! Gig me the right system for my house!

My experience with this company is that the employees are both very friendly and trustworthy. I definitely have them very high on my list for hvac/plumbing service calls as they are very responsive.

Frozen pipes. We’re here within 2hours. Also fixed leaking valve.

The plumber/tech was very courteous, professional and knowledgeable. He did a phenomenal job with assessing the issue, listening (my account of the situation) and repairing the issue in a timely manner. Satisfied customer and I cannot thank him enough for being so, professional and pleasant.

Robert from SoGood replaced my thermostat and got the furnace running again.

Had it fixed quickly

Excellent service! Dwayne was prompt, knowledgeable, thorough, and highly communicative. He worked efficiently and ensured everything was handled properly. I was very satisfied with the service and will definitely use them again; requesting Dwayne specifically.

Thanks for getting thinks done quickly

SoGood plumbing-Heating and Air is an A+ Company in book,Mike came by and found the issue, fixed the problem. Mike's a great asset to your company (GREAT PEOPLE ACCOMPLISH GREAT THINGS)

Very professional and provided details Of service & needs...explaining the impact On system. Didn't take long👍🏾 Maintenance check

We had a water pressure issue and was hoping to flush hot water heater that was 20 yrs old. New to the house and have no maintenance logs. Was recommended not to flush water heater due to its age as it could cause problem. Water pressure issue was thoroughly checked from the meter to the faucets. He was able to determine it was due to the flow reducer in the faucets. He took care of it, all is well now. On top of his thoroughness he was a nice guy with tons of patience.

Scheduled on line appointment and service was performed on time on day of my appointment. Serviceman was very professional, courteous and knowledgeable about his work. Drain lines had to be replaced with pvc under kitchen double sink because of leak and age of old pipe.

Luke did a great job assessing our frozen pipe situation.

Yovani is very nice and a good tech. I would love to have him come back to do my future services

I contacted SoGood Plumbing - Heating and Air regarding an issue with water pressure. During initial contact to schedule, it was a pleasant experience. I was pleased with receiving the notifications of the window of arrival as well. Luke presented as professional, personable, knowledgeable, respectful, and seems to have a knack for connecting with the customer. He assisted in the process of elimination which determined that there was a larger issue that would require well service. I will be reaching out to SoGood in the future when any of their services are needed.

We had our system inspected and Julia was the technician and we are very impressed with her not only did she take her time on the unit, but she also explained everything and wrote everything simply that you can read and explain anything to us and we’re very happy with what she did in fact would love to have her come back next time great employer Employee thank you so much

Yovani, Mitch, and Scott were a delight to deal with. Yovani was very thorough with his work. Mitch and Scott answered all questions with confidence and relieved any anxiety about the process.

Very good experience. Our tech was Dwayne, he was very polite and efficient. He also was sure to let us know what he would be checking on our system and showed us the condition of our system and any findings.

The technical was very knowledgeable, polite, neat and courteous. He shows passion and dedication for his work.

Always ask for Dan great man will get you right

Yovani was very friendly, professional and thorough. He was one of the best. Very knowledgeable with great communication skills. He should be commended for a job well done. I love great service and he met every expectation. Thank you for having such a wonderful employee.

Daniel is a great technician. Very knowledgeable and passionate about the products he’s providing.

Yovani was great! He was very thorough in getting our HVAC back online and connecting our Nest thermostat.

From the phone call to my doorstep they were top tier and timely professionals. Luke was a true star. He was knowledgeable, professional and personable. He made the effort to communicate things thoroughly to me and even my husband over the phone whom was away at the time. Rest assured you will be respected and taken care of here.

Great service! Technicians are always friendly and helpful.

Great customer service from Luke and very professional

It's true, Silas is thorough in his inspection and open about the issues as well as price. First, it was the coil, a $39 unit requiring .5 mins to install that SoGood charges almost $500 to replace. Nevermind this coil rarely goes bad, dang near impossible on a unit less than the years old. Well, once replaced, my HVAC still made same noise and functional inefficiency. Afterwards, Silas in his triage stated it was the motherboard. Instead of inquiring about the open market cost of a board and knowing that my attitude towards SoGood is now at best reserved given the constant problems I'm having with this "new" unit, I had Silas install one - cost $609. As a retired professor of data analytics, I know these problems occur with some more often than others. As a consumer who's considering the issues I've had with this very loud unit, I feel that I've either bought a lemon or I'm getting royally screwed by SoGood - no knock on Salis. Next time i have a problem, I'll be more proactive. I wonder if there are many other complaints, what's the turnover ratio, etc...

Great service same day response to are call for help. Kevin was very concerned with are questions about what was going on he explained everything to us and took his time. Making a lot of progress

Dwayne was thorough and explained process very well

Stephen was awesome and able to fix our kitchen drain/waste on the same day that he came to give the estimate. Edit: We have since used SoGood for our HVAC replacement and their technicians thoroughly explained every step along the way and cleaned their work space before leaving. Can't forget about our comfort advisor, Scott...he's the real MVP 10/10

Yovani was great! He was very thorough in getting our HVAC back online and connecting our Nest thermostat.

Another great experience with SoGood Plumbing & Air! Silas was extremely professional and personable. He was very knowledgeable and explained the repair that I need. I’m glad I became a VIP member!

Great experience as always, the quote and proposed work were explained to me clearly and the service technician was very helpful!