Richmond’s Preferred HVAC & Plumbing Company

Quicker than expected response on a frigid day. Problem identified and solved quickly and with excellent explanation of issue and solution. Very pleased with technician, Julia, who was polite, congenial, and informative.

Tino was amazing! Great guy, friendly, and was able to get the repair done super fast!!

Mike was great. Very complete service. He came on time and did a thorough job. I am quite satisfied with SoGood's service.

Jovani arrived with a smile. I showed her m where our systems are and he got to work! He was efficient and delightful to have. (We do recommend taking another picture of him- he’s much friendlier!) Thank you for always being here when we need you!

Technician was knowledgeable and shared information

Chase the technician was so thorough and friendly. He completed the task Very polite I recommend a raise for him

Excellent service and highly recommended.

Service was fine. No complaints. Serviceman let Homeowner know what Service was really needed on system without pressuring Homeowner to buy additional parts that were not immediately needed at this time.

Silas did a great job and explained what he was doing. Like working with SoGood Plumbing!

On time. Chase was great and answered all of our questions

Beginning with David Clements' advice to Brad Booth and Cody Sill install of a replacement heat pump, I had wonderful experience! Brad did a fantastic job at showing me the work done to install the air handler and the compressor. Very clean install. No mess inside or outside. Very professional! I appreciated the review and training on the new thermostat from Brad and the review of the checklist of all the work they did as part of the install. 1/2021 - The maintenance technician showed up on time. He was polite and courteous. The inspection was fairly quick. I've been using these folks for a couple of years and they continue to provide quality service! I highly recommend. 11/2022 - The maintenance technician, Bryce, performed the inspection and let me know the status of each zone. He made me aware of the shape of the condensers for each unit and we decided it best to replace them both. He provided an estimate quickly and he did the installation of each very quickly. As mentioned before I highly recommend Southern Goodman for their quality service and expertise! And they have a great team from their office thru their technicians. 5/5/2026 - service was great as usual. It was a pleasure to meet Ethan and he did a great job explaining the service maintenance that he did. I was very concerned regarding the cost of the capacitor replacement as the part itself, based on my research, was minimal compared to the overall charge. The time to replace the capacitor was less than 15 minutes so the labor charge seems very high.

Very good service. Luke was very helpful. Thank you!!

I want to compliment So Good and Robert in particular for fixing my outdoor faucet, which I discovered leaking at 3pm yesterday. I thought I would not be able to get someone to fix it at that late hour, but not so. The dispatcher called me right away saying Robert was on his way. Within a hour of his arrival, my faucet was replaced, professionally and with a smile. Thank you Robert!

Silas was awesome! He was professional, personable, so very helpful and patient in answering my zillion questions. I recommend him highly.

If I could leave 100 stars I would, Johnny was amazing, professional, and very knowledgeable. Give that guy a promotion 👏

Very courteous and efficient.

Service technician was courteous and efficient. He was knowledgeable in diagnosing the issues. Scheduling process was terrible.

Gentlemen who performed regular maintenance were professional and very thorough.