Richmond’s Preferred HVAC & Plumbing Company

Quicker than expected response on a frigid day. Problem identified and solved quickly and with excellent explanation of issue and solution. Very pleased with technician, Julia, who was polite, congenial, and informative.

Great Service, he was able to explain options to me and get things fixed for the meantime which meant a lot because other companies just charged for a service fee with no results.

The tech DeWayne was very professional with detail information on my unit what it would cost to get it repaired as far as estimate everything was very professional

This is hands down the absolute best company in the Richmond market. I manage facility vendors for living and wish they could all be this great! My heat failed in the middle of one of the worst ice storms we’ve seen. Within 24 hours of calling they had a tech onsite to give us a very good price for replacement and said they could even do the work the next day!! Not only did they do the work, they stayed onsite until after 11pm to ensure we had heat back in the house! I couldn’t be more impressed with the customer service they provided and will be recommending to anyone needing HVAC work. Thank you so much!!

Let me tell you about this amazing company: Our unit fried during the extreme cold of January 2026…IYKYK. We requested an estimate the day it went out, had a great price that same day, and the unit installed the very next day! Andy and Brian arrived at 9:30 AM on a bitterly cold day with sheets of ice everywhere; the roads, our yard, our fence and around our broken unit. They came with shovels and other equipment and chipped away at the ice before even starting to install the new equipment. Due to this being an old house, the work was time-consuming but these amazing gentlemen toughed it out until 11:30 PM when the job was finally done!! They installed the new unit with brand new wiring, new heat pump, new breakers, new thermostat…the whole nine yards. Even at the late hour, they walked us through the new thermostat, new breaker layout and covered any questions we had. I cannot say enough about this company and their amazing workers. It’s so rare to find a business that works this hard under such extreme conditions without a single complaint or moment spared. We kept asking throughout the day if they needed a hot beverage or a snack but they deferred each time. I could not recommend a business more than this one!!!

Daniel was fantastic! He was thorough, professional, and explained everything very clearly to me. Also gave me a fair price. Great deal when you become a member-highly recommend! Gave me the right system for my house!

Great service from Silas. Very knowledgeable, efficient and explains everything. Friendly

very trustworthy and reliable got my heat working in no time!

Daniel is an excellent communicator and very thorough. I’m grateful for the time he spent walking me through my options and the ability to schedule so promptly!

Small leak where pvc drain pipe under sink meets rusted threads on galvanized pipe.

Luke came in and was amazing. I needed someone to take a look at my running toilet, he then pointed out to me that my water heater (which is gas) had been emitting carbon monoxide in the closed room. Same day order and installed it in the freezing cold with slippery ice all over. He told me that with how amazong he is, his boss Sam is just as, if not more, amazing. Just know if you got either of them, thats the real deal. The poor guy was in my driveway basically chiseling out a path from the truck to the door through the ice to install the new water heater. Luke if your boss sees this, you got to ask that man for a raise because I'd say your work proved it!

Very awesome experience! The whole process was easy and painless, from setting up the appointment, to confirmations, to the actual appointment. Julia, our technician was amazing! Answered all questions, went above and beyond! All and all a great experience and I actually look forward to working with them in the future.

Kudos to Julia for navigating ice covered neighborhood streets and driveway to repair our HVAC unit yesterday. The problem was pretty obscure, but Julia continued to work diligently to find, correct and test the system to make sure it was working properly. We had only been able to use emergency heat since Sunday, but Julia got the system running normally again. Thank you Julia and SoGood Plumbing and Heating! They are my go to company for maintenance and service!

Daniel was fantastic! He was thorough, professional, and explained everything ver clearly to me. Also gave me a fair price. Great deal when you become a member-highly recommend! Gig me the right system for my house!

My experience with this company is that the employees are both very friendly and trustworthy. I definitely have them very high on my list for hvac/plumbing service calls as they are very responsive.

Frozen pipes. We’re here within 2hours. Also fixed leaking valve.

The plumber/tech was very courteous, professional and knowledgeable. He did a phenomenal job with assessing the issue, listening (my account of the situation) and repairing the issue in a timely manner. Satisfied customer and I cannot thank him enough for being so, professional and pleasant.

Robert from SoGood replaced my thermostat and got the furnace running again.