Expert Water Heater Services

Running out of hot water can bring your day to a screeching halt. Cold showers, dishes that won’t rinse, and laundry that never feels clean are more than just frustrating—they’re signs your water heater may need attention. Whether it’s an outdated tank, a faulty heat pump, or sediment buildup in the system, ignoring it can lead to bigger issues and higher energy bills.

No one wants to deal with unreliable hot water, especially in a busy household. If your system is acting up or you’re just ready for something more efficient, it’s time to bring in a team you can trust.

At SoGood Plumbing, Heating, & Air, we provide dependable water heater installation and repair services to homeowners across Richmond and the surrounding areas. From traditional tanks to energy-efficient tankless models, we handle it all—including heat pump repair and replacement. Our goal? To keep your hot water flowing—and your home running—without interruption.

Comprehensive Water Heater Services We Offer 

Your home’s water heating system should be safe, efficient, and built to last. We service a wide range of makes and models, helping you stay comfortable while keeping energy costs in check. If you’re upgrading your system or fixing an existing issue, we’ll make the process stress-free.

Water Heater Installation (Tank & Tankless)

We install both standard storage tank units and modern tankless systems designed for on-demand efficiency. Our team will walk you through the best options for your home’s size, budget, and usage needs before performing a clean, code-compliant installation.

Water Heater Repair

Strange noises, inconsistent temperatures, or discolored water? These are all signs that your water heater needs repair. We troubleshoot everything from thermostat issues to leaking valves and restore hot water fast.

Water Heater Flush

Over time, sediment builds up inside your tank and reduces efficiency. A professional flush helps remove buildup, extend the life of your heater, and improve heating speed. We recommend scheduling this service annually to keep things running smoothly.

Water Heater Heat Pump Repair & Replacement

Heat pump water heaters are energy-efficient, but they still require regular maintenance. If your hybrid unit is struggling to keep up or has stopped working altogether, we can inspect the system and provide expert repair or full replacement as needed.

Why Richmond Homeowners Choose Us

We know there’s no shortage of plumbing companies in Richmond—but when it comes to water heaters, locals continue to choose SoGood Plumbing, Heating, & Air for a reason. Our approach blends high-efficiency solutions with a genuine respect for your time, budget, and comfort. It’s not just about fixing a unit or installing a tankless system—it’s about providing a smooth experience that homeowners feel good about.

  • Tailored Guidance, Not One-Size-Fits-All: We take the time to understand your household’s hot water needs and recommend systems or repairs that make sense—not just the most expensive option.

  • Same-Day Water Heater Help (When You Need It Most): Hot water emergencies don’t wait, and neither do we. We prioritize same-day service for urgent repair calls across Richmond.

  • We Know Richmond Water Quality: Local water conditions can affect your system’s lifespan. Our team brings regional insight into flushing frequency, filter maintenance, and scale buildup prevention.

  • No-Rush Walkthroughs After Every Job: Once the work’s done, we walk you through your new or repaired water heater, answer your questions, and make sure you’re confident before we leave.

  • We Stand Behind Our Work With Real Guarantees: Our installations and repairs come with workmanship warranties, so you’re never left second-guessing the job.

Schedule Service
Schedule Today

For emergencies call
804-409-2697

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Frequently Asked Questions

Our Process

Book Your Appointment

Schedule your appointment online or call us at (804) 390-5440 to get started.
1

Confirm Your Availability

A friendly team member will confirm your appointment and provide an estimated arrival time.
2

Meet the Technician

Your technician will introduce themselves and explain the agenda before starting.
3

Thorough Evaluation

We’ll carefully inspect your system and provide expert recommendations for service.
4

Review Options

Your technician will present multiple solutions so you can choose what fits your needs.
5

Perform Work

With parts available, we aim to complete repairs the same day for your convenience.
6
To schedule a service visit or request additional information, give us a call or book your service online today.

What Our Customers Are Saying

Kevin fixed my heat pump annd it's working great. The work is top quality.
Bob Kirksey
2 days ago
Jonni and Donovan were 2 amazing,professional and efficient technicians that installed a new AC unit for me...Highly recommended!
Lisa Lee
4 days ago
Our tech Yovani was super nice, explained everything and appreicate the professionalism and conversation with him!
Todd Dube
5 days ago
Fast and efficient! Polite and respectful.
Gina B
6 days ago
During a review of our HVAC a serious problem was found with one of our units. We worked with the team to find the best replacement alternative and purchased it and had it installed by SoGood... they did an excellent job in removing the old unit and replacing with the selected unit. We were pleased with the speed and care the inhalation team did
Jef Fuller
6 days ago
Silas is always very professional and informative. Over the years he has earned my trust by being informative in the needs of the system without being a pressuring salesman. I appreciate that.
Donnie Newton
6 days ago
So good came out to install a gar age disposal for us and did a great job. Johnny was polite and professional. He got the job done quickly too! We’ve had nothing but good experiences with them!
Joshua Brent
6 days ago
On time, friendly, easy explanation. Great job
Donna Lewter
7 days ago
Technicians were efficient and professional
Earl Bishop
7 days ago
Excellent service and highly recommended.
Debbie Taylor
7 days ago
These guys are great. I purchased an AC unit and they service it annually. Always on time. Always pleasant. Always diligent. Highly recommended. Brandon and Daniel had to crawl around under the house. That deserves a medal.
The Liberal Cartographer
7 days ago
Very knowledgeable and professional, Silas did an excellent job with servicing our system and explaining everything that is recommended. Great job, Silas
Stuart Blackwell
1 week ago
My experience with your technician Silas was excellent he explained everything in great detail and he was very professional i would recommend him to all my friends and associates
Simon Howard
1 week ago
Mr. Dwayne Gail is the Service Technician who visited to do a maintenance checkup on my heat pump system, which had originally been installed by Southern Goodman in January 2018. Prior to his inspection, Mr. Gail explained that he would be looking at both the indoor and outdoor units, and would take pictures to show me to explain his findings and describe the tasks he would do to check the unit. He did a very thorough examination and an excellent job of sharing this information with me, making sure I understood and had no questions. He also gave me their new brochure which describes the VIP membership program. I was pleased to hear that my system is in good shape; he had only one recommendation for a replacement part. He calculated the cost for this work, both as a member and nonmember, showing me the potential savings. Mr. Gail was knowledgeable, thorough and very pleasant, and this was without a doubt, one of the best interactions I’ve ever had with a Service Provider.
Patricia Kincheloe
1 week ago
If I could give this company a score of twenty I would. They are very professional, extremely informative and thorough which helps us to make the best decision for our needs. This is the 3rd time doing business with them and we have a monthly plan now. Our experience just keeps getting better. The technicians are very personable, knowledgeable, and make you feel like a part of the entire process instead of a cold, unfriendly, automated & scripted process. Dewayne who was our technician today was a joy to work with and we’re requesting him as our preferred technician. The company reminds me of the old days when the merchant understood that treating the customer fairly, the customer would always return. SoGood (formerly Southern Goodman) is the only company we'll ever use! Those other guys with all the fancy ads & commercials & stand ready to charge you $500 to change a light bulb don't come close to SoGood services!
Debi Gomez
1 week ago
Dwayne G. did an amazing job inspecting my heating and air conditioning unit. Thank you!!!
Eben Kojo
1 week ago
I had a 16 year old waterheater and was worried it might start giving me problems, so I wanted to change it out before that happened. SoGood Plumbing sold me a new electric hybrid waterheater with a 30 year lifespan for a fair & reasonable price. The installation was done quickly, by one of their well trained, personable and professional technicians (who didn't charge me extra for watching him work). I highly recommend SoGood Plumbing - Heating & Air to anyone needing work done in a timely and highly professional manner.
Ronald Perkins
2 weeks ago
    Our Service Area

    Proudly Serving Central Virginia

    Providing HVAC, plumbing, and crawl space services to the following neighborhoods around Central Virginia: