Expert Water Heater Services

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Running out of hot water can bring your day to a screeching halt. Cold showers, dishes that won’t rinse, and laundry that never feels clean are more than just frustrating—they’re signs your water heater may need attention. Whether it’s an outdated tank, a faulty heat pump, or sediment buildup in the system, ignoring it can lead to bigger issues and higher energy bills.

No one wants to deal with unreliable hot water, especially in a busy household. If your system is acting up or you’re just ready for something more efficient, it’s time to bring in a team you can trust.

At SoGood Plumbing, Heating, & Air, we provide dependable water heater installation and repair services to homeowners across Richmond and the surrounding areas. From traditional tanks to energy-efficient tankless models, we handle it all—including heat pump repair and replacement. Our goal? To keep your hot water flowing—and your home running—without interruption.

Comprehensive Water Heater Services We Offer 

Your home’s water heating system should be safe, efficient, and built to last. We service a wide range of makes and models, helping you stay comfortable while keeping energy costs in check. If you’re upgrading your system or fixing an existing issue, we’ll make the process stress-free.

Water Heater Installation (Tank & Tankless)

We install both standard storage tank units and modern tankless systems designed for on-demand efficiency. Our team will walk you through the best options for your home’s size, budget, and usage needs before performing a clean, code-compliant installation.

Water Heater Repair

Strange noises, inconsistent temperatures, or discolored water? These are all signs that your water heater needs repair. We troubleshoot everything from thermostat issues to leaking valves and restore hot water fast.

Water Heater Flush

Over time, sediment builds up inside your tank and reduces efficiency. A professional flush helps remove buildup, extend the life of your heater, and improve heating speed. We recommend scheduling this service annually to keep things running smoothly.

Water Heater Heat Pump Repair & Replacement

Heat pump water heaters are energy-efficient, but they still require regular maintenance. If your hybrid unit is struggling to keep up or has stopped working altogether, we can inspect the system and provide expert repair or full replacement as needed.

Why Richmond Homeowners Choose Us

We know there’s no shortage of plumbing companies in Richmond—but when it comes to water heaters, locals continue to choose SoGood Plumbing, Heating, & Air for a reason. Our approach blends high-efficiency solutions with a genuine respect for your time, budget, and comfort. It’s not just about fixing a unit or installing a tankless system—it’s about providing a smooth experience that homeowners feel good about.

  • Tailored Guidance, Not One-Size-Fits-All: We take the time to understand your household’s hot water needs and recommend systems or repairs that make sense—not just the most expensive option.

  • Same-Day Water Heater Help (When You Need It Most): Hot water emergencies don’t wait, and neither do we. We prioritize same-day service for urgent repair calls across Richmond.

  • We Know Richmond Water Quality: Local water conditions can affect your system’s lifespan. Our team brings regional insight into flushing frequency, filter maintenance, and scale buildup prevention.

  • No-Rush Walkthroughs After Every Job: Once the work’s done, we walk you through your new or repaired water heater, answer your questions, and make sure you’re confident before we leave.

  • We Stand Behind Our Work With Real Guarantees: Our installations and repairs come with workmanship warranties, so you’re never left second-guessing the job.

Frequently Asked Questions

Our Process

Book Your Appointment

Schedule your appointment online or call us at (804) 390-5440 to get started.
1

Confirm Your Availability

A friendly team member will confirm your appointment and provide an estimated arrival time.
2

Meet the Technician

Your technician will introduce themselves and explain the agenda before starting.
3

Thorough Evaluation

We’ll carefully inspect your system and provide expert recommendations for service.
4

Review Options

Your technician will present multiple solutions so you can choose what fits your needs.
5

Perform Work

With parts available, we aim to complete repairs the same day for your convenience.
6
To schedule a service visit or request additional information, give us a call or book your service online today.

What Our Customers Are Saying

Jonni (lead), Deante, Cole - did an awesome job and were very professional. This is my 3rd unit from them in one year at different locations.
Tony Watkins
2 days ago
Super excited that Yovani came out to clean my unit! Professional, on time, and personable.
Danielle Williams
3 days ago
Technician Silas was great, very professional and informative
Nfluence 2 Christ
3 days ago
Silas was very personable and seemed quite knowledgeable. Not pushy at all with sale of new systems.
Suzie Spiller
3 days ago
Dwayne look for the problem, found the problem with the wet filter. Made recommendations for the future. Very professional tech. Price for total repair a bit pricey.
Ryheem Olds
4 days ago
Good service, friendly techs, easy to schedule. The membership service offers priority service and discounted maintenance and repairs.
Zach
4 days ago
Brandon was thorough and did above and beyond
Ben Unowitz
4 days ago
Friendly and communicative
Sarah Powell
5 days ago
Billy did a thorough job evaluating our HVAC system and gave us comprehensive options on what to move forward with. Unlike other vendors, he did not try to sell me a brand new system. In fact, he saved me $1,200 (that I almost paid to a previous vendor) by identifying a simple solution to our condenser motor's non-function: plug it in!! SoGood could have charged me $59 for a second opinion but did not. Their service prices are not the lowest, but they're honest and did not try to get me buy unnecessary services. Billy was great to work with.
C. H.
5 days ago
Wonderful customer service and very knowledgeable team! Didn’t try to sell us, and took their time in explaining all of our options. We called for a professional opinion on what to do moving forward with our entire HVAC system and we were handled with the upmost care. Our home hasn’t felt this “cool” in years! Huge thank you to Samson and Andy and Billy!
Alexandria Costello
6 days ago
Within days of purchasing our new home, we were having issues with our HVAC. Once I called So Good, there was a technician at our place within hours. Silas was so helpful in not only diagnosing and correcting the problems, but also showing us how everything works in our home.
Laura T
6 days ago
Silas was very pleasant and efficient. Would definitely use SoGood Air again.
carey ely
7 days ago
We were very pleased with the response time and Stephen was very professional, he answered all of our questions, did his work in a timely manner, very respectful, a pleasure to have him do the work. It's very stressful to have anything water related go wrong in your house and Stephen elevated our issue. Many thanks Tammy and Vince
Tamara Brown
7 days ago
I want to take a moment to express my genuine appreciation and gratitude for the entire management team and service crew at SoGood Plumbing . My wife and I have a young family, and it’s rare these days to feel truly seen and valued by a company with such a long-standing reputation. From the start, it was clear that SoGood carries the values of a family-oriented business into how they treat their customers. We decided it was in the best interest not only for us, but for future residents of our home, to have a system installed and cared for by SoGood. One of the biggest reasons we chose them was our first interaction with Billy, the technician who came out for the initial evaluation. Billy was thorough, straightforward, relatable, and clearly a family man himself. His professionalism and honesty really stood out, especially compared to other companies we spoke with. He made us feel confident and informed every step of the way whether we decided to proceed with them or not! We also want to thank Samson and Mitch, who made the rest of the process seamless. The way this team works together is impressive. They operate like a body where every part supports the other. As a nurse, I can say it felt genuinely good to be taken care of for a change. A special thanks to the installation team Johnnie and Joey. Our home is older, and they had to make several ductwork modifications. They handled everything efficiently and with such attention to detail that I felt completely at ease. After working three 12-hour shifts, it was a gift to go to sleep and wake up to a job well done. They truly advocated for the system itself, making sure it was installed and supported in the best way possible. Not to sound corny, but SoGood really lived up to its name in price, service, and timeliness. We’re grateful to have worked with them and would recommend them without hesitation. We will continue to work with them in our next home as well!
Yashiyah Tobiyah
1 week ago
Great service! Very friendly staff!!
Gurcharan Singh
1 week ago
Fantastic service! Jonni and Cole installed our new HVAC unit quickly, did an excellent job, and left everything spotless. The same day, Johnny and Sam handled our plumbing—super nice and professional. Fair prices and fast service. Highly recommend!
S H
1 week ago
    Our Service Area

    Proudly Serving Central Virginia

    Providing HVAC, plumbing, and crawl space services to the following neighborhoods around Central Virginia: