Ashland Heat Pump Repair

Dwayne did a marvelous job on the semi-annual inspection of my HVAC systems. He checked filters and checked performance of the AC systems. All done pleasantly and efficiently. Great at listening and really hearing my concerns. I'd like to have him back as my service technician.

Great service, top notch quality.

Excellent professional services. Replaced disconnect box in HVAC unit. Very happy customer 😀.

Excellent work and done done very quickly. Billy, the tech, was great. Knew his stuff and solved all the mysteries. Highly recommended

Silas was awesome! Respectable guy with expertise and confidence in the company and his work ethic.

The team did a great job and was quick to respond.

Great service from Silas. Very knowledgeable, efficient and explains everything.

Silas was so easy to work with! Highly recommend!

Professional service and honest assessment of my systems.

Silas was a tremendous help. Very knowledgeable. Great company.

We had both of our heat pumps replaced by Southern Goodman this year, and the whole experience has been about as good as possible for such a large expense. The communication was excellent and friendly. I really like the continuity of working with the same receptionist (Sammy), technician (Silas), salesman (Mitch) and lead installer (Jonni) throughout the entirety of our service. Importantly, I never felt like I was being upsold or pressured. Each time, we were presented with a comprehensive set of (free) quotes, tailored to our specific situation, and each line item was clearly explained. There was always an opportunity to identify the essentials and hold off on the nice-to-haves. And they also offered short-term Band Aid solutions too, in the event that we couldn’t financially swing a full replacement. When our second system failed just 6mo after the first, they gave us a great price, as if we replaced both units at the same time. I also appreciate how they offer peripheral services, like duct cleaning and crawl space encapsulation, because I feel like I can trust them to give an honest quote and do good work (vs companies that specialize in those services and often feel a lot more shady). Crews were always clean, professional and efficient when it came time to do the actual install. When we had a minor issue (rattling sound from a loose screw) shortly after the first install, they came back and fixed it the next day for free. A 6mo inspection was included for free with the install, and I’m glad it did because we were able to identify that our second system was failing before it completely broke and left us without heat in the dead of winter. Lastly, I appreciate how our salesman took the time to educate us about best practices for maintaining the new systems. I’ve owned two houses prior and didn’t realize that we had been inadvertently doing things that were causing unnecessary wear and tear. TL;DR — good people, white glove service, fair price

Luke came out and completed my plumbing services and some repairs and did an EXCELLENT job!! He was very professional and nice! Thanks so much for a job well done. Highly recommend this company!!

We were very pleased with Luke and the work he did at our house in the East End to replace our leaking water heater. He was prompt, communicated clearly, and was exceptionally pleasant. The lain of the water heater made it somewhat tricky to remove and replace, but he was patient and did a great job. He left the place looking great. We very much appreciated his good work.

Hard working, professional and dedicated team. Exceptional service.

The technician was very polite, courteous and professional. I called in the morning and my hot water heater was installed the same afternoon. I was so impressed with their service so I’m going to make them my first call plumbers from now on.

They did a great job installing our new furnace and AC unit. Tested everything and made sure we understood how the new thermostat and system worked.