Customer Reviews

Arthur was very respectful and took time to explain our system and the work he was completing. He demonstrated his passion for what he does and cares for the client. Send him back to us next spring PM!

Jeremiah came out for my semi annual service and he was extremely friendly and professional, I like how he took photos of the meter readings at various points in the system and then showed them to me to explain what is normal. He also provided and honest assessment of what would help improve the system

The attendant was very respectful in wearing shoe covers and the knocking at the door before entering each time he stepped outside he explained everything thoroughly

Silas came out and was the best technician I have ever met!! He explained everything to me, he went above and beyond to try to help me and I would give him 5 stars all around! Friendliest guy I’ve met in a long time, please give him a raise!

The electrician who came out, Jacob, was a great communicator, explaining how my project could be done and he answered my questions about my electrical system as a whole. I highly recommend him and SoGood Plumbing, Heating and Air.

Gregg came out today to do our semi annual HVAC check. He was very professional, helpful, and friendly. I appreciate him taking time to do a few extra checks and also replacing the air filters that I had available.

Arthur provides Friendly reliable HVAC service. Prompt and efficient, highly professional. Communicates clearly in explaining work performed. Great company for residential service with great employees.

Getting ready for family coming at Easter and the A/C went late Thursday. I called and a helpful and caring representative got someone scheduled for today. Chase came out and quickly diagnosed the problem. Fortunately the needed parts were on the truck and he was able to get the A/C back up and running. He then did the sorting maintenance on both units. Chase was friendly, professional and definitely knew how to diagnose and make the required repairs. As we discussed what happened he discussed a surge protector which we decided made a lot of sense to keep the the problem from happening again which he also installed. We couldn't be happier with his work and our decision to be a customer of SoGood Plumbing.

Jay was very courteous by respecting the space I asked him to look at and greatly help me with advice in getting a plan in place to fix my problem. I absolutely don’t wish to need his or anyone else’s services but if I did, I would feel very confident in hiring So Good Plumbing with him leading the way.

Gregg was awesome!

I was told that Nathan was a new tech, he sure was more of a pro. Excellent service as usually.

I had a great experience with the technician Silas who came out. He was very knowledgeable and took the time to explain everything in a way that was easy to understand. He was welcoming, professional, and made the entire experience pleasant. I truly appreciated his customer service and would definitely request him again for any future service needs!

Dalton was courteous and efficient. He checked the plumbing and found no leaks, but did recommend replacing one toilet flush value before it failed. He was quick in replacing it.,Excellent job!

Bryce seemed very knowledgeable and competent. Very pleasant gentleman.

Arthur was very friendly, detailed and knowledgeable

Carter was great. Very complete service. He was on time and did a thorough job. I am quite satisfied with SoGood's service.

My visit with Arthur was very informative. He shared info to preserve my unit over time. I would recommend him for my future service. Thank you!

Came out and located the problem in no time courteous and professional

Colin was super helpful. Fast and efficient.

Johnnie stopped by for our annual plumbing inspection. Very courteous and polite technician who was very thorough in his inspection and provided me a detailed explanation of his findings. Excellent service from SoGood as always and I’d like to have Johnnie listed as one of my preferred technicians moving forward. Thanks, Steve Crittenden, Midlothian

Silas is always very professional and informative. Over the years he has earned my trust by being informative in the needs of the system without being a pressuring salesman. I appreciate that.

So Good consistently gives excellent service to us. All their service techs are incredibly respectful in every way, saying, "Yes ma'am; yes sir," always wearing the booties when coming inside from the outside, being respectful of our time and our schedules, from the service scheduler, so sweet, professional, and efficient - always telling us exactly what to expect and how their communication will precede the tech's arrival - to the tech letting us know every step of the way what his inspection is showing, taking photos of each and every area he inspects, asking for permission to look at additional areas to verify his findings, etc. Jay was sent to us yesterday. He has such a nice smile and is so neighborly. He replaced three old 1976 leaky pipes under our kitchen sink and in the ceiling plumbing. He cut out very small holes in the drywall, as small as he could to still be able to get to this hard-to-reach pipe that was leaking. He even apologized that he had to cut the drywall at all. He communicated with both me and my husband about what he saw in the crawl space - a yellow mold that actually eats wood. We appreciated the heads up and will have their comfort specialist come out to inspect it. It's great to know that So Good is now handling crawl space encapsulation. So Good has done a fantastic job of training their techs. I have never worked with a more respectful company in this industry. I would trust any of their techs to come in and do what they have to do while treating our home and family as respectfully as they would their own home and family. Thanks for all that you do to elevate this industry and set a wonderful standard in our communities!

Service was great. Jacob was efficient and clean. He did a wonderful job explaining our options after checking our electrical systems.

⭐⭐⭐⭐⭐ Outstanding HVAC Service – Highly Recommended!

Absolutely excellent service from start to finish! The team was professional, knowledgeable, courteous, and extremely thorough. They demonstrated exceptional customer service, took the time to explain everything clearly, and made sure the job was done right.

Their attention to detail, honesty, and commitment to quality truly set them apart. It’s refreshing to find an HVAC company that values its customers and takes pride in its work.

Five stars all the way! I highly recommend them to anyone looking for reliable, professional, and trustworthy heating and air conditioning services. Keep up the outstanding work!

Very informative and helpful.

Carter Hastings, was very professional and patient. He has great communication and is neat and orderly. He has a great attitude and showed up in a nice clean uniform!

Wonderful service!

Jacob was incredibly understanding patient and professional. Took the time to find the problem. He made sure I had a clear understanding and everything was working before he left.

Jacob was incredibly understanding patient and professional. Took the time to find the problem. He made sure I had a clear understanding and everything was working before he left.

Patrick was terrific.

Fair deal. Talked me through the process. Detoured me from maintaining an older system, but still fixed the issue I called about.
Extremely friendly in person. Top notch there. The AI assistant on the phone is a little off putting, but I get that they need to cut costs and man power on the phones is an easy cut

Excellent customer, reasonable price, same day service and good communication. I strongly recommend this company.

We were pleased with the professionalism that Hunter exhibited. He was knowledgeable and answered all our questions. He explained the process he would take and the approximate time it would take to complete his service inspection. Upon finding a part that would need to be replaced, he showed us the part as well as explaining its function.

We enjoyed meeting Hunter and are glad he is a part of Southern Goodman.

Wayne and Barbara Estes

You explained everything to me professionally in a way that I can understand and were patient with any questions I had

From initial phone call to completion of job, the service was excellent! Prompt, courteous and dedicated to resolving the issue. Would definitely use again.

I would like to thank Dwayne Gail for all his service. He is very professional. I will like to recommend him for my maintenance service

Another great experience (10/23/26) with SoGood. Jeremiah did my regular preseason inspection of all the heating components and provided pictures and clear descriptions of all he found.

Today, Southern Goodman was able to send a tech by 1 after I called them at 8. The tech (Michael) kept me informed as he troubleshot my non-cooling heat pump. I was sufficiently impressed that I signed up for annual maintenance and elected to replace a fan motor that was leaking oil but still running. There was never any pressure, just a clear explanation of what they found and what was necessary.

Back in 2021, Southern Goodman was able to get a tech (Bobby was fantastic!) to our place early on the afternoon that I called for help. I had contacted two other companies who couldn't fit me in until Sunday or Monday. He quickly identified the problem and explained some routine maintenance I can do to keep it running right. Couldn't be happier, especially given the forecast for the weekend!

This is an update. Southern Goodman came for a pre-season check of the heating system. They found a minor problem that would have led to more trouble as soon as we began using the heat. The tech (Kevin and then Billy came back to help him trouble shoot) explained every step and showed me what was wrong. These guys are great!

Another update. Downstairs wasn’t keeping up with the thermostat. Upstairs quit due to water in the drain pan. Tech got here same day I called (Monday morning) and found my main vent tube in crawl space had slipped off. Crawl space was nice and cool, but nothing else! He also replace the aqua guard switch and re-ran the drain piping. 7/219/24

I'm considering an electric car and need an EV charger at home. Jacob came by to do an estimate to install. He was very kind, respectful, and knowledgeable. He inspected my panel box and walked us through everything required to install the charger before giving us multiple quote options.

Stephen S. Was the best!! Answered all my questions and fixed the problems!! He deserves a raise!!! I’ll go with your company from now on because of his attitude and soooo friendly!!

Professional, effective service and communication. All concerns with the systems were addressed and was given multiple choices of solutions. Would recommend to anyone who needs Repair or preventative maintenance. If I could write them six stars I would.

Robert is an excellent plumber who communicated with us whenever a problem came up, and walked us through his work every step of the way. SoGood is a company definitely worth hiring.

Yovani and Trey did a great job getting my furnace back up and running, efficiently

Great review of our heatpump system, and quotes for for possible improvements.

He was efficient and cordial.

Jeremiah was respectful, considerate, and passionate about his service for our system issue. He worked diligently to find a solution to a complex ongoing interruption to our Bosche unit. Parts were found and will be ordered on Monday for a hopeful and final solution to our issue. Thank you Jeremiah for your understanding while we shared the history of this particular unit and our frustrations. You were so gracious and we were very impressed with your deep professionalism.

Their employees have always been thorough and careful. They explain everything so I can understand. They are friendly and neat, made no messes even on a very rainy day. I'm so glad my son recommended them to me!

Jacob was courteous and friendly.

I’ve been a long time customer & the service has always been top notch. The standard continues!😊

Great experience. Would definitely hire again.

Silas was great! He was very thorough with our HVAC service.

Great customer service! Jacob was very knowledgeable and was able to provide me with additional recommendations that would help to prevent future electrical incidents. Everything was installed according to plan. I would highly recommend them to anyone who needs electrical services in the future!

No news is good news. System is in good working order. Gregg was fast, efficient, and professional.

Johnny was very professional. As he is doing his work, he was telling me exactly what he was doing it showed me different things. I appreciated that.

Carter was super polite and was amazing at communicating the issue and resolution. Very knowledgeable too!

William, Jonathan and Godwin did a quality job in the work completed at my home. They were on task from their arrival to their departure. They were professional, courteous and cooperative. I am glad they were the ones that completed.my order. They represent your company well!

November 2022
Service Management team worked collectively to locate and deliver the case of filters I need for my furnace. Great customer support and service!

Dalton was great and informative

Silas and Chase were thorough, professionals and courteous. Best HVAC SERVICE in Richmond

Collin performed a plumbing inspection and found 2 tiny issues that would have only worsened over time. I also knew about one other issue needing resolution. He worked it out with management to complete all the work while I was home & had the day off. He was efficient & professional!

Very responsive, Jacob did an excellent job on short notice. Thank you so much!

Quick response and great service experience by Gregg!

On time. Chase was great and answered all of our questions

Robert was incredible, he took the time to explain what the problem was and fixed it, (my kitchen sink was leaking) He was in and out. I would definitely hire him again. He’s very knowledgeable.

Robert is good and professional! He is very knowledgeable!

Very pleased, thank you.

Thoughtful and reasonable assessment of the issue—excellent customer service, it felt like he was genuinely interested in helping and not just profiting from an issue. Great clean up too.

Joe was thorough and honest. I appreciate him taking the time to talk through all of my options.

Silas was great, assessed the situation and worked to get to the root of the problem. Free assessment.

Knowledgeable, thorough, answered my questions, scheduling the appointment was very easy

Carter was great. He did a thorough cleaning on my HVAC system. He showed me pictures explained everything to me to my understanding 5plus stars to So GOOD, plumbing &air sending out their best workers in the fieldCarter was an excellent HVAC technician. He thoroughly cleaned my system and explained everything to me in a way that I could understand. I highly recommend So Good Plumbing and Air Conditioning for their exceptional service and skilled technicians.

Have had inspections for both AC and plumbing. Very impressed with both the office and techs professionalism and thoroughness. They always provide pictures and documentation for my records. So far I highly recommend this company. Silas was fantastic. Very knowledgeable and service oriented. Educated me and allowed me to make decisions with no pressure or feeling of up-selling.

Great customer service informed us of all the problems. Also recommended search protection was clean and proficient.

Very professional and answered all my questions

Very responsive and knowledgeable when I described my plumbing scenario. Was able to resolve it within the hour and Luke and his team was very respectful of the property.

Great experience knowledgeable and professional, great visit with Silas

Thorough and complete inspection of my water done by Jay. Thanks

Silas was professional and very personable! He did a great job assuring us that everything was working well with our HVAC system.

Everything went well!! Very professional and very thorough!!

Jeremiah helped us out today with some routine maintenance as part our maintenance plan! He was so helpful answering our questions and was very friendly and knowledgeable.

He. ame promptly and was very accommodating.

Very knowledgeable and professional, Silas did an excellent job with servicing our system and explaining everything that is recommended. Great job, Silas

Service guy did an excellent job of explaining different things to me. Show me as well as explained things. Was friendly also.

Wonderful and fast work.

Great response. Luke was very helpful and thoroughly explained the situation. Quick and efficient repair for our plumbing leak.

Dalton did my repair and I can say nothing but how great his service and how he explained everything very detailed wich showed me the issues I was having and he was able to fix it in no time. Thank you Dalton. Continue doing what you do.

The representative was very friendly and transparent and I appreciate the photos and options - highly recommend!

We had Tino and Dwayne out to repair a water line under the house. While they were in the crawl space they found a serious water leak not associated with the original job. It was the original iron drain for the kitchen sink. It had been leaking for a very long time and we never knew it. They were able to stay and get both repairs done the same day. We really appreciated their hard work and dedication to doing a good job that will last a long time.

Ethan

Jacob was extremely knowledgeable, efficient, and personable when he performed an electrical inspection for my home. He also provided guidance regarding future projects, to include quotes and help with prioritization based on needs. I am looking forward to working with him again.

Luke was very knowledgeable and forthcoming with his assessment of the issues. I appreciate his honesty and clear communication.

Once again, excellent service.

Jacob inspect my home very thoroughly and pointed out everything that needed to be repaired. Very knowledgeable on everything. He discussed with me. Hope to see him again at next ‘s inspection.

Dalton and Colin were great to work with! Fast to come out, got the repair done quickly, friendly as well as informative. Took the time to use shoe coverings, test and clean up after they were done. Highly recommend. Great job!

Excellent performance...
active listening and good knowledge....

I was very pleased with the results of today's visit. The plumber assigned to my request was thorough in identifying and diagnosing my problem. He was professional, friendly. He resolved the issue, which was a great relief. I was so impressed with the results. Thank you very much!

Silas was professional, knowledgeable and provided exceptional service.

So Good has been a wonderful company to work with. They have been very efficient, friendly, and willing to be flexible with my unpredictable job schedule! I was also very impressed all of the staff. In particular, my technician for my maintenance, Silas, was so friendly and spent time educating me about my HVAC system. This is my first home and it meant a lot to me to lean from him. And he was very patient with me. I will definitely be requesting Silas for all of my future appointments! I highly recommend So Good!

Robert quickly cleared our clogged toilet and went above and beyond making sure everything was working properly. Would highly recommend!

Service manager was very helpful and got me a good price on a new HVAC unit. The service technician was very friendly and showed me what it would have taken to repair the old unit which would have been very costly.

The service tech Ethan was great. He was really professional and explained everything clearly.

The technician was professional and knowledgeable .Also friendly

Johnny was very professional, courteous and efficient.

Absolutely no complaints. Efficient and knowledgeable!!
Patient and obliging!
Johnnie is the absolute best!!

Jacob showed up and was very knowledgeable about electrical systems in the house and answered my questions. Very personable and professional.

Update: very glad you’ve added Electrical inspections and services to HVAC and plumbing.
The two inspectors were extremely professional.
The only work I had done that day was HVAC.
The rest will have to wait.
Thanks,
Linda Shapanka

Silas came out to do my HVAC system maintenance and was very professional and informative.

Dalton was awesome knew what he was doing and very respectable even took his shoes off when he came into my house that young man is phenomenal

Luke was great. Very knowledgeable regarding the water heater and helpful in making decisions. Thank you!

Jeremiah was professional, personable, so very helpful and patient in answering my zillion questions.
I recommend him highly.

I'm really pleased with the work that was completed by SoGood Plumbing Heating & Air. They were very professional, knowledgeable and completed the work needed in a very timely manner. They went above and beyond to ensure perfection in their job completion. I would recommend SoGood Plumbing Heating & Air for all your cooling and heating needs.

Johnny inspected the plumbing and pointed out a couple of potential minor problems. He was very friendly and did an excellent job.

SoGood is just that - SO GOOD! I have been very pleased with everyone that I have come into contact with thus far with this company, starting with the initial phone call, I was asked "how can I make you smile today?"

Silas was very informative and provided many details when he performed preventative maintenance service on our system. Silas was also very personable and a kind human!

I am so glad that I picked out this company from a random list of numbers!

Had excellent service by Greg this morning! Reviewed future needs with option!

The serviceman was courteous, and thorough. He exceeded my expectations.

The technician was very helpful with getting are system up and working

HVAC yearly maintenance service by Silas. Very professional and respectful interaction! Silas is very knowledgeable and is able to educate on system findings. Very friendly and great professional customer service. Advised on a problem with under house unit, moisture retained in unit and mold problem was found. Silas is very honest and gives options for solving problem!

Very thorough and detailed

New H vac installed by SoGood Plumbing -Heating & Air . Jonni lead tech ,Joey lead tech and Davin apprentice ,did the install of the new unit and removal of the old unit each were very professional and knowledgeable of the work they preformed and also explained the process along the way. Highly recommend SoGood plumbing Heating &Air . Thanks to all !!

Dispatch was most courteous & helpful, service was scheduled very quickly, the plumber, Robert, arrived ahead of time, quickly solved the problem & his service was excellant. I am impressed & most appreciative. SoGood came highly recommended & I agree, I highly recommend this company.

Did a great job 👍

The tech that came out to do the work (Ethan) did an outstanding job.He explained everything to me before the work was started and was very polite.He knew what he was talking about when it came to the job

Dwayne was knowledgeable, pleasant and professional. We recently changed HVAC Companies and feel we’ve made a good choice.

Had another great experience with this company and technician(s).
Yovani was the tech that came out to our house for a maintenance appointment.
Arrived when expected him to and he was very friendly and professional.
Highly recommend SoGood Plumbing-Heating & Air & Yovani!

Jeremiah (hopefully that how his name is spelled) was hands-down the most informative and efficient tech I’ve ever met. Very pleased with the service that was provided.

Yovani was diligent and showed me all aspects of my system and presented options clearly. Very easy to work with.

Great service taking care of heat pump

Silas was wonderful to work with! Answered any question I had, and was just genuinely wonderful to talk to as well!
10/10 great experience!

Ethan was great! Very informative and whenever SoGood comes back for maintenance I will request they send Ethan!

Luke was thorough and efficient and communicative!

Silas was outstanding. He was very thorough and took his time with protocol. Explained all of my options clearly.

Luke was very nice and professional.

friendly, timely, communicative, and affordable

Dwayne was knowledgeable, pleasant and professional. We recently changed HVAC Companies and feel we’ve made a good choice.

Very good people person and very polite,shows you the parts he replaced and tells you what it does/what is bad.

Silas was amazing. Very professional and knowledgeable.

Great service timely and professional

Technician was great- punctual and a good communicator. And very nice! But quote was ridiculously high. More than $1k higher than two other quotes received.

Gregg was fantastic and provided ample explanations, descriptions, and suggestions. He was very thorough and professional, good stuff!

Friendly and communicative

Always a pleasure to have your professional service representative in our home.

We had a technician come out to check out pipes and leaking in the basement. The technician was very detailed, Honest and friendly. Gave us a price breakdown on everything that needed to be fixed. We were happy with the outcome .

09/15/2026
Today we had the pleasure of Yovani (technician) to do our semi-annual service! We feel a genuine connection with Yovani and trust him to always do an exceptional job! Never fails to impress! He is very friendly, professional and truly a wonderful person. Thank you again for another great job!!!

07/18/2025
I was fortunate to receive a call first thing this morning and Yovani (technician) arrived. Wonderful, friendly and extremely knowledgeable tech found our HVAC had froze due to air filters with too high a Merv rating-stopping airflow! Hope we can have Yovani come for all of our service calls! Explained and showed us everything. Really impressive! Thank you.

07/17/2025
We noticed our house was getting very warm. Sadly it was 5:00 p.m. and my temperature on my thermostat read 79. We are elderly and have health issues so heat sensitive. After troubleshooting without it turning on I called their after hrs service around 5:15 p.m. lady said someone would call me. 30 minutes later hadn’t heard from anyone so called to double check. This different lady has no idea why other lady told me that, they are booked for this evening. So someone will call me tomorrow morning or I can book an appointment on-line. We have a warranty, pay for their service plan and our system is a little over 1 yr old, serviced May 12th. We are extremely disappointed in lack of support and mixed communication.

05/12/25
Bryce was our serviceman today for our HVAC system. Very nice, informative gentleman whom presented us with fantastic customer service. He explained the need and difference between a UV Light Filter system and bulbless filter system to prevent mold growth inside of our 1 yr old unit.
We appreciated the information and assistance in him installing the bulbless filter system for us today. Always friendly personnel whether calling for an appointment, them calling me to keep me posted on when the service tech will arrive or the service tech themselves. A+ rating from us.

10/23/24 Excellant work by Hunter! Always friendly, helpful and installed a surge protector along with routine maintenance on our unit. Everyone at this company goes above and beyond. Even Suzanne this morning while confirming my appointment. Highly recommend this company.

Today I was greeted in such a fantastic way by a wonderful receptionist whom made our appointment for an exceptional serviceman (Silas) to trouble shoot our 17 yr old HVAC system. He was extremely thorough, explained and showed us so many issues missed by others. How refreshing to have such a friendly, knowledgeable person, help us! Silas put us in contact with another outstanding gentleman (Tommy) to help us with our new HVAC system purchase. We truly appreciated the genuine care he took in meeting our personal needs. He definitely made this process so much easier. Today we had the opportunity to meet Johnny and Cody whom installed our new HVAC system and thermostat! They were on time, very friendly, extremely knowledgeable, walked us through everything, kept us informed, left everything very clean, just a great team of people! This company seems to have hit gold and I think we as customers are extremely lucky to be the benefactors. So much so, we decided to change out our 17 yr old hot water heater now too! I personally do not want to wait until I have no hot water! We are looking forward to doing business with this company for many years to come! So happy we found you! We personally highly recommend this company for all your heating and air conditioning needs,

Their service was exceptional,
competent, polite and trustworthy

From start to finish they were great. I was getting a 30 year old HVAC system replaced and adding in a second system (mini split). Scott was very thorough going thorough the options available to me and also quickly responded to some follow up questions I had after he left. He did not use any high pressure tactics at all. The install teams were great as well - Johnny, Joey, Cory, Cole, and the apprentice whose name I didn't hear (sorry if I missed anyone or spelled a name wrong!). They did the entire install in less than a work day, cleaned up after themselves, made sure to explain everything I needed to know before they left, and worked with me to help manage my muliti pet household. Pricing was reasonable and matched the quality of work. I highly recommend them.

They do electric work now! Scheduling and getting an estimate was very simple, and the electrician (Jacob) was very prompt, professional, and answered all my questions.👍

The HVAC guy found a leaking pipe and saved us a big hassle later on.

Great company, great prices and service in less than 24 hours. The manager was efficient and communicative, the office provided updates on statuses, and the technicians were timely, courteous and answered all of my questions. Proud to be a member, thank you so much!

Tech was very professional and friendly. He explained everything thoroughly and provided multiple options.

Very knowledgeable and professional, Silas did an excellent job with servicing our system and explaining everything that is recommended. Great job, Silas

My technician was extremely professional and I commend his impeccable customer service qualities. The attention and care given to me by him was insurmountable! He went above and beyond and exceeded my expectations!
I’m HIGHLY SATISFIED!!

Bryce seemed very knowledgeable and competent. Very pleasant gentleman.

Persistent slow kitchen and bathroom sinks. Jeremiah evaluated root cause quickly and found that septic tank which had been pumped and flushed not long ago was completely water filled resulting in the backup. Not a direct plumbing problem after all. Super happy the root cause has been found even though repairing or replacing septic tank is a bummer.

We had the best experience! Our house was having issues cooling, and they were able to send out a tech pretty late to help us. Gregg was super knowledgeable and took the time to thoroughly explain what was going on and answer every question we had. You can tell he really knows his stuff and genuinely cares about helping his customers. Y’all better give Gregg a raise because his service was definitely 10/10!

Toilet repair. Excellent service.. I only want Jeremiah for my plumbing needs.

I have enjoyed my years with the services provided by Southern Goodman. The technicians are professionals and do a great job! I also like the way Southern Goodman "has my back" when an emergency arises.

Very good service. Came out the same day and fixed two issues another company misdiagnosed. Would highly recommend

We first found SoGood Plumbing & Heating & Air on Nextdoor. They had so many positive reviews that we decided to give them a try - and I’m so glad we did!

We needed to replace our hot water heater, and everyone we dealt with throughout the process was friendly, professional, and incredibly responsive - from my initial phone call, to the manager who personally came by, to the plumber who came out to complete the installation.

Their pricing was in line with other competitors, but it was their customer service and attention to detail that really set them apart. The plumber did an amazing job on the installation, and the level of care and professionalism throughout the entire process was exceptional.

We would highly recommend SoGood Plumbing and will definitely use them again!

Very professional and cautious.

Ethan did an excellent job fixing our AC today. He communicated clearly throughout the process, was responsive when I texted about an issue, and went above and beyond to make sure everything was working properly. He also gave us helpful advice on how to improve our AC’s overall output. Highly recommend his work — great service and genuine care for getting the job done right!

The technician was very proficient in his skills, immediately got into the problem discovery and resolution. We are very pleased with his job, knowledge, professionalism, and very good manners.
Awesome customer service skills!

The technician was professional and knowledgeable .Also friendly

Great experience. Luke did a fantastic job!

Technician showed up and diagnosed the issue explained the repair needed and performed his job professionally and efficiently

Our AC died on us yesterday evening, we called SoGood the same night by 7:30pm the next day our unit is fixed and we have AC! HVAC technician Ethan was extremely helpful, professional and insightful (especially considering the fact we were the last appointment of the day at 7pm). We will definitely be using this SoGood again.

They came within a few hours of our call. Our tech was helpful, honest, and they were able to replace our leaking water heater that day. Highly recommend this company

Is very difficult to get an air conditioner repaired in late June and early July because of the high demand, I called on this company this morning and they had it fixed in the afternoon. Problem solvers I'm delighted with them and will continue to use them. I am an experienced landlord and I love it when companies respond promptly and solve my problems!

Very professional fast and reliable ensured me of lines in home running to the main sewer line

Jeremiah was excellent and So Good was there when I needed them. What more do you need? Will definitely call them again.

Service technician was prompt , professional , efficient and got the job done quickly. We knew would have to pay more for a weekend call. It was a budget buster.

Thank you Ethan!

SoGood proved to be the optimal choice when our HVAC system ceased to provide cooling. The technician, Ethan, demonstrated exceptional knowledge, courtesy, and professionalism. We commend both the company and the technician for their outstanding service. Thank you!

If you need straight forward, easy to work with and men who don't bullshit a woman. This is the company you want.

Brian was a true professional when he came out and look at my unit today. He even gave me great tips to keep my unit running smoothly that nobody else told me. His service was greatly appreciated it.

They responded quickly over on a Saturday. They were efficient and kept me informed the entire process. Very pleasant local folks. I will use them again.

We had a very good experience with the company. The technician who came out was extremely friendly and helpful.

The technician was polite, was on time and, proper which I liked

I used the online scheduler this weekend and was informed that a technician would be dispatched today (Monday, July 23, 2025). The technician arrived during the scheduled timeframe. Silas Brazil was very professional and thorough. The problem was diagnosed quickly and options for repair and increased system longevity, including annual maintenance, were explained and agreed upon. I am very satisfied with the service and glad the SoGood is here for us.

The technician was polite, was on time and, proper which I liked

Everything seems perfect. However my real review is about the employees. They are so friendly and polite a joy to have connections with.

Silas technician is very helpful person and so good heating and plumbing

I used the online scheduler this weekend and was informed that a technician would be dispatched today (Monday, July 23, 2025). The technician arrived during the scheduled timeframe. Silas Brazil was very professional and thorough. The problem was diagnosed quickly and options for repair and increased system longevity, including annual maintenance, were explained and agreed upon. I am very satisfied with the service and glad the SoGood is here for us.

Had such a good experience with So Good plumbing. Very prompt and couteous. Will recommend them to anyone.

Great service from Silas. Very knowledgeable, efficient and explains everything. Friendly

I just got a new furnace installed by SG. The installations went well. What I appreciated most, SG gave me various options to choose. This, in turn, helped me make the best decision for my long term needs.

I called and was able to receive service in the same day which was a great perk. Luke arrived and was pleasant and thorough in his explanations. I had two issues and he promptly resolved both in a timely fashion.
I feel I was provided with excellent customer service. I was not sure what to expect as this was my first time calling SoGood, however he exceeded my expectations.

Tino was great to work with. Very helpful and knowledgeable

Jeremiah was very informative and experienced. He explained everything in detail.

Luke came to do my plumbing maintenance check up. Found a water leak under the house & issue with my toilet, which he thoroughly explained everything to me, even showed me pictures and made plans to come back and fix it. He was very pleasant and professional...took time to answer any questions I had. He seemed knowledgeable in every aspect of his job. Luke is definitely an asset to your company.

HVAC inspection at new home with recommendations for repairs. Silus was very thorough and answered my many questions.

Response was very quick. Workers were friendly and professional. We will use the company again in the future if needed. I recommend this business to my friends and family.

I have been using so good plumbing/heating for about a year and a half now and every technician that has come out has been very helpful. Today my technician was Jamar he was very quick and courteous

Great personality, very professional and knowledgeable. Had an appointment for a plumbing inspection and a pipe had fallen off of the house that broke an internal water pipe. Water was leaking into my crawl space and he immediately went to work fixing it. They've been to my home on several occasions for maintenance and they are the absolute best. Would definitely recommend!!!

Everything was great

Yovani was fantastic. Explained everything well and go us back up and running in no time. Thanks!

Dalton cme out and checked all of my plumbing and was very easy to work with

Very satisfactory!!! The mechanic was very courteous and professional

Silas came to look into an ac issue we were having, he was very professional and thorough. He diagnosed the problem and presented multiple options for how to fix the issue based on budget, scope, etc. We truly appreciate his hard work and attention to detail.

Luke stopped by this morning and had our issue fixed within half an hour! Very professional. Thanks!

Your associate was very professional and helpful

Technician Yovani performed a six month checkup on both of the heat pump units and everything was fine.
The Southern Goodman team and Technician Yovani provide top-notch service to keep my home's heating and air conditioning equipment working at peak efficiency. Thank you!

Carter, my technician, was very professional and was very detailed oriented! He explained what he saw as potential issues and left me in detail what it would cost! I certainly appreciated the service he rendered!

Awesome job, I needed my fridge hooked to water line. Fast and friendly tech named Sam, was great. I will use your services again 👍🏽

Stephen S. Was the best!! Answered all my questions and fixed the problems!! He deserves a raise!!! I’ll go with your company from now on because of his attitude and soooo friendly!!