Customer Reviews

Stephen diagnosed the issue with the plumbing and made quality repairs at a reasonable price and fast. He even went above and beyond to install an access panel that I purchased earlier and made the cosmetics look great. Outstanding professionalism I highly recommend.

Right before the first snow of the winter, our hvac stopped running and we had to use space heaters to keep the house warm until the issue could be resolved. SoGood was able to send someone out next day to check on it. Dwayne G came by to evaluate the problem, and was very polite and friendly. We described the issue, and he very quickly identified the source of the problem, fixed it, and did multiple checks after to confirm that it was working properly. He seemed very knowledgeable and was a pleasure to do business with.

If I could leave 100 stars I would, Johnny was amazing, professional, and very knowledgeable. Give that guy a promotion 👏

Very prompt and professional service. I would absolutely recommend them!

My HVAC was having problems and they sent out a highly trained technician. He diagnosed and fixed the issues. Now my HVAC is purring like a kitten. Wonderful job. Money well spent. Will recommend again. Billy S was very cordial and polite.

Stephen S. Was the best!! Answered all my questions and fixed the problems!! He deserves a raise!!! I’ll go with your company from now on because of his attitude and soooo friendly!!

Pattie Sutton 13 reviews Edited just now Not sure | $400–500 We called on Monday to help with a clogged toilet we could not fix ourselves . Johnny and Sam arrived and fixed our problem in no time. We are so grateful for you all and appreciate your quick response every time we call! Thank you so much- for your service and wonderful staff! They are always polite and efficient!

Yovani was thorough when explaining what needed to be done. He presented options, & was patient when I posed questions.

Fantastic service! Silas explained everything and presented options.

I contacted SoGood on Monday 12/1, ready to give up on ever having working central heat and air. I had gone through at least 10 other companies who were either out of my price range or unwilling to offer financing based on my credit. Samson's first question was "Its cold. Do you have heat at all?" When I told him no, he immediately jumped into action. I told him about my less than stellar credit, and the challenges I've faced over the last few years with getting help. This man sat on the phone with banks for HOURS working out terms and getting approval within our very limited budget. Within three hours, he had a YES for me. And then he dropped what he was doing and came to my house that evening to assess our needs and discuss and finalize financing. He was able to get us approved (based on our financial situation) for a more than reasonable price, far below what has been asked from their competitors, with a monthly payment we could afford. And scheduled install for NEXT DAY! Joey and Cole were here bright and early the next morning and went right to work. They took great care in my home, covering their feet before entering, updating me on everything they were doing. They thoroughly tested every part of their work to ensure it was correctly done. They took time to explain the new thermostat controls. These guys went above and beyond. They were fast, efficient, and respectful, even conversational. From start to finish, SoGood had completely resolved a five year hardship for us in less than 72 hours. I'm just blown away and beyond grateful for the compassion we received. They are truly great people and have gained a customer for life.

Silas is an absolute gem! He’s always well mannered, professional, and well-versed in products! Definitely a gem and always a pleasure to work with!

Stephen was very friendly, professional and educated me a lot. Thank you so very much!

Luke was very professional and gave me alor of great information

I had a great experience with SoGood plumbing. From start to finish, they were friendly, efficient and extremely helpful. The technician Stephan went out of his way to make sure everything was taken care of and explained each step so that I was comfortable with the process. I really appreciate the level of kindness and professionalism received. I'd recommend them to others.

They came out to look at a water filled crawl space but they don’t work on French drains. They did give me good advice to take it up with my house warranty.

Great repair experience with Johnny!

Used the company before for AC/Heater repair, this was first time for plumbing. Great worker, great work.

HVAC checkup done twice a year as part of our annual maintenance contract. Very thorough and answered lots of questions we had. Also installed two filters we had purchased since the last checkup.

Great job. We have been pleased with our new unit, and the semi-annual inspections are thorough and the technician is very professional.

Silas has been the best tech we have ever had work on our system

Good routine service call. $58 was a reasonably priced bill for the value of the inspection and the discussion regarding the air handler. See YouTube.

Billy came out to our son’s home. He was very thorough and wasn’t pushy on any repairs.

My tech was great. Gave me an honest feedback and solutions for future options on our heating and cooling unit.

Great Customer Service. Yovani, the service tech was amazing. He was extremely polite and knowledgeable. I wlll always request him every time. Thank you Southern Goodman for sending the best!!

The technician’s name was Billy. He checked the system thoroughly and explained to me the problems and options how to mitigate. Very professional and courteous.

Dwayne did a great job! Mini-split i s healthy once more. 1000% recommend.

Steve S stopped by to perform an annual inspection of our plumbing system. Very professional and informative technician. He walked us thru various options addressing chlorine, hard water, unwanted odors from the sinks amongst other issues. SoGood is a top tier provider, highly recommend to anyone seeking a long term contract for HVAC and plumbing maintenance & repair. There was no cost for this service as it comes with the SoGood VIP Member plan which I highly recommend. Definitely worth the cost!!!

Excellent workmanship, explained in great detail, really professional

Sam was great! Would recommend SoGood for any plumbing need.

Excellent. Sam was polite, courteous and very knowledgeable about his job. It was a pleasure doing business with him

All of your service person's actions were very satisfying...

Great guys, competent, Patient. Great work. Courteous. Took less time than planned. Very happy.

Very pleased with services provided. Very professional and knowledgeable.

Your employee was just a profession Bryce

Friendly, knowledgeable and willing to do whatever for the customer. Great job as usual.

My Trane Unit was having issues with it's defrost part. Since this it had happened before. Southern Goodmen worked with me on labor fees. Their tech Billy was very efficient and explained everything before he left. I highly recommend using Southern Goodman.

I had no heat and So Good came early in the morning. Silas and Robert were very friendly and solved the problem right away. They looked up the history and advised me of past instances and told me the cause of the problem.

Super friendly guys that came out to flush my tankless water heater. It looks like I’ll be using SoGood Plumbing - Hearing & Air for my future plumbing and HVAC servicing.

I couldn’t be happier with the HVAC service my wife and I received. From the moment we called, the team was professional, punctual, and incredibly knowledgeable. Highly recommended Silas Brazil, he quickly diagnosed the issue, explained everything in clear detail, and had our system running smoothly in no time. What impressed me most was his attention to detail and respect for our home. He left everything spotless after finishing the job. Silas went above and beyond to make sure we understood how to maintain our system for the long run. Reliable, trustworthy, and efficient!!!!! This is exactly the kind of service you hope for. Highly recommend to anyone needing HVAC work!

Dwane showed up when the need was great! No heat and 28 degrees. The poor guy spent 4 or 5 hours in my crawl space, locating the problem with my 5-year-old Goodman heat pump. Working great, and he explained everything so I understood. Great person, polite and arrived when he was expected!

Silas was great and super informative! Full service for both units and gave us options for how to best care for our systems. Thank you!

The representative was very friendly and transparent and I appreciate the photos and options - highly recommend!

Yovane was here, he did a great job. Send him back later for more work later ,thanks.

Top-notch service and thorough communication from Yovani as always!

HVAC yearly maintenance service by Silas. Very professional and respectful interaction! Silas is very knowledgeable and honest. Very friendly and great professional customer service.

Tech was very personable and very thorough in explaining what he did and took before and adter pictures to show his work.

Great service in affordable. exceptional customer service. Overall great experience. The whole team is courteous and professional. I highly recommend them.

Details of visit was explained to me thoroughly

Johnny was professional and kind, provided helpful information about my plumbing systems and answered my questions in a knowledgeable and easy to understand way. Scheduling team reached out proactively to schedule regular maintenance and was even able to accommodate my work schedule

Dwayne was very thorough with his work. Good he found another issue while here that way I won’t run into it later. Great service and on the spot

I recently had SoGood install a Bosch heat pump system at my home. Installation went well, no issues. Technicians were very willing to answer my many questions. I was very pleased with SoGood's approach to pricing. I thought their price was fair. They are not a high mark-up then discount just enough to get the sale.

Dwayne is very thorough, very professional, and very knowledgeable. I definitely appreciate his work ethic!

Very friendly tech. Office is very responsive and easy to set up appointment for check up. The tech seemed to check out a lot of stuff to make sure hvac in good working order. Ended up replacing the capacitor as a preventative for winter. Nice people.

I would recommend this company. The mechanics that came out, Johnny and Luke were extremely professional. They completed our project in a very timely manner. Thanks guys.

My heating maintenance was performed today by Service Technician Dwayne Gail. He was polite, efficient and most professional. He reviewed the results of the diverse components of the maintenance completed and explained what each revealed about my heating units. He was thorough in his presentation of the facts. He also shared pictures with his findings. I highly recommend five stars for his work performance today!

William, Jonathan and Godwin did a quality job in the work completed at my home. They were on task from their arrival to their departure. They were professional, courteous and cooperative. I am glad they were the ones that completed.my order. They represent your company well! November 2022 Service Management team worked collectively to locate and deliver the case of filters I need for my furnace. Great customer support and service!

Very complete service

Super service on my HVAC unit with quick replacement of parts and thorough inspection underneath my house! Kind and respectful technician! Customer service is outstanding with your company and your staff!

On time, professional and left the job site clean. I recommend this business for your hvac needs. Robert was my tech. Perfect job.

Such a professional company with good prices as well. Was very spot on when finding the problem and correcting it.

Mr Silas was very thorough in diagnosing my hvac system. He identified what appears to be the issue and explained it to me as well as a few solutions. Would recommend to family and friends.

Sam was great. He worked quickly and efficiently and communication was excellent the entire time. My plumbing issues were resolved and I would highly recommend.

Best customer service. Steven was awesome (plumber).

New service provided by Southern Goodman. Plumbing. Who knew. Scheduling was fast and easy. Returned as scheduled 2 days later. Had 4 separate plumbing issues addressed and fixed. Sam was very friendly. He got right to work and completed all jobs within a few hours. Great job as always.

Your technicians, William and Danny were very professional, courteous, knowledgeable and experts at the task. Once the installment of the Heat pump and Installation package was completed William and Danny answered all of our questions and showed us how to operate the thermostat for our new heating unit. William and Danny also completed the install in a prompt manner; appreciate their “get it done” attitudes.

We were in desperate need of a HVAC and plumbing company as we needed help with repairs in both . I saw the reviews for SoGood and decided to use them. Absolutely positively couldn’t have chosen a better company as far as I’m concerned. They were extremely professional, courtesy and polite with all they did for us. There is absolutely no question that we will use SoGood moving forward. Thank you Silas , Andy , Mitch, Sam and Joey for everything you did for us!

Called SoGood for a bad water heater as we’ve had good experiences with them on our HVAC systems. Johnny came out, diagnosed the issue (the unit completely failed) and he was able to get a new unit picked up and installed in 3 hours. He was polite and worked hard.

The young man that came was very friendly and kept me informed of what he was doing…great service

The guy was knowledgeable, professional and timely.

Silas Brazil was my technician today and he was amazing. Helped me learned so much about my equipment.

We had a problem with our system on Christmas Eve day. Called in and got a professional and caring response. Even though their techs were off for the holiday weekend, they sent someone out who fixed our problem quickly. Very kind and professional service. We're so glad we had them install all our systems! Just had a semi-annual service call. The tech went over all our systems quickly but thoroughly, with a friendly but professional manner. Just what we’ve come to expect from this company. Another semi-annual service call. Tech was professional, responsive, and worked quickly. In a time of diminishing service quality, SG stands out. They really do it right! Semi-annual service call: both technicians highly professional. Helpful, great suggestions for improving system efficiency. Main floor system went down. Yovani came out the same day and spent hours diagnosing the problem, which turned out to be in the air handler. Very impressive analytical process, and problem solved. SoGood is so good! Nov 2025: Turned heat on and got burning smell. Sogood here immediately— Dwayne — checked everything out, thankfully no problems — pointed outa useful improvement — Dwayne was friendly, professional, efficient and made sure I understood everything. Highest recommendation!

Johnny was quick and polite and checked my whole house plumbing system.

Had our annual service call today for our unit. Dwayne was very courteous and professional. He explained the service process and informed us of the replacement parts that were needed to ensure our unit continued to service us into the winter. He was able to replace that part while here. Your company is very fortunate to have him as an employee. I was very pleased with the service.

Dwayne G. he explain everything I needed to know, very intelligent young man and very polite and know his job.

What a very professional service man. He took the time to answer all my questions an offeted me options to fix my problem. He also shared information on their maintenance program which saved me money on my current repair when I signed up.

Joey and Cole installed our new heat pump and air handler. They were very friendly and asked if I had any questions or concerns about anything. They were very respectful of keeping things clean and neat when they had to be in the house. They took time to stop what they were doing to answer whatever questions I had and they took the time to explain why they were doing certain things. Both were very polite and helpful. They did an awesome job!! I really can’t give enough kudos to these two gentlemen - they were a blessing to me that day and both of them did great!!

Silas was honest, professional, and helpful with what he quoted us.

All good the technician worked on it flawlessly

I had no heat and So Good came early in the morning. Silas and Robert were very friendly and solved the problem right away. They looked up the history and advised me of past instances and told me the cause of the problem.

Silas and Robert helped us out today with some routine maintenance as part our maintenance plan! They also put a surge protector on one of our outdoor units. They came promptly and with a courtesy reminder. They were both very kind.

Great service and great customer service . The best service ever he was quick and very respectful, greatest plumber in the world .

Repairman fixed my plumbing issue quickly and professionally. They even ran back to warehouse to get parts needed to do the job the same evening.

Silas is amazing. I met Robert for the first time and he is wonderful. SoGood is blessed to having amazing people with their company.

The attendant was very respectful in wearing shoe covers and the knocking at the door before entering each time he stepped outside he explained everything thoroughly

Awesome job. Thank you so much

Great communication, thorough inspection, transparent pricing, friendly and prompt service!

These guys showed up on time they were very professional they hooked up a sewer for my house to the street and when all was said and done they did a great job on Landscaping the best they could do considering how much had to be done really pleased with their work and I would recommend them to anyone who needs a sewer repair or any other kind of work

Always professional, have never had a bad experience with them

We had a water heater fail and SoGood responded quickly. Sam did an excellent job on the replacement and the team supporting him was awesome too. Highly recommended.

Excellent from start to finish Friendly and helpful ladies that answer phone Quick same day service Johnny was very nice and knowledgeable will definitely use again

Same day service and it wasn’t even an emergency.

Service Tech Michael was very helpful and upfront with every detail fast and fixed my issue would definitely refer a friend.

Dwayne was great!

Stephen came today to replace a leaking drain pipe under the house. He did a great job along with testing the integrity of the new pipe. Even showed me pictures of the replaced pipe. My only problem was that he was here over 2 hours. I can’t give up 2 hours of my work day every time I have one of your technicians at the house, and that’s what happened at this repair and both the heating & plumbing PM’s. Thank you for taking this into consideration with all future service calls.

Thank you to SoGood Mechanical for sending such a knowledgeable and professional HVAC technician today. Billy took the time to walk me through the entire service process, and after completing the work on my unit, he clearly explained all available options. At no point did I feel pressured to approve any repairs or replacements. Instead, Billy provided thoughtful recommendations and showed me exactly which components should be prioritized for future attention. Thank you again, Billy—excellent work.

Jovani was excellent very informative made great recommendations and was very kind. He did a fantastic job.

Thanks to Dwayne for an excellent and thorough job on my 3 HVAC units. This was the most detailed maintenance inspection I’ve ever had and his explanation of findings with pictures was exceptional! I will definitely be asking for Dwayne from now on! Thanks Dwayne and SoGood Plumbing and Heating!

SoGood came out to replace all the old ductwork underneath the house. They were so easy to work with from the initial estimate with the comfort advisor, Scott to when the work was performed by Andy and Jonni and their team. Everyone was polite, friendly, professional and wanted to make sure that we were happy with the end result. 100% would recommend.

So Good has provided some of the best service & customer service I’ve ever had from a home Svc company. Dwayne did a great job on our semi-annual HVAC Svc. He was very thorough & communicated well what he had done & addl options.

I have enjoyed my years with the services provided by Southern Goodman. The technicians are professionals and do a great job! I also like the way Southern Goodman "has my back" when an emergency arises.

Very helpful, kind, thorough, and informative.

Silas was awesome! He was professional, personable, so very helpful and patient in answering my zillion questions. I recommend him highly.

Stephen was professional and very polite. Because of his attitude I decided to add on the membership

My air conditioning stopped working at night and I called first thing in the morning and got an appointment for the same day . Silas was my technician I give him 5 stars he’s a really nice guy and knowledgeable and got my ac running again and it’s always a pleasure and knowing that when you call them they will take care of you . I highly recommend Silas 😊

Silas was my tech. He was very professional. He was very truthful about his work.

Was a great help on time fast an work was perfect 👌

We needed a new system, so we shopped around for the best price. SoGood offered a fair quote and stood out for their attention to detail throughout the process. After reviewing our old equipment, they clearly explained why a replacement was necessary. When the technician, Jonnie, arrived, he was patient, thorough, and transparent when walking us through each step and even taking before-and-after photos of the installation. Thank you, SoGood, for coming to our rescue right before the Thanksgiving holiday. Now our guests will be warm and cozy!

Great service and genuine care. We were approaching a weekend and a big family event with a sudden plumbing issue. They got us in, despite a full schedule.

Billy and Scott took plenty of time, pictures and explained the issues to me.

Silas is an amazing technician; very thorough and explains everything he does.

Stephen was extremely thorough on this Plumbing PM! He even included pictures underneath the house of our piping. It’s obvious he’s very knowledgeable about residential plumbing! I like how he pointed out issues and made his suggestions about ways to remedy the problems. My only complaint is that it took almost 2 hours to do this PM. As thorough as this PM was today, I’m concerned about how frequently SoGood is going to recommend this PM be done. Overall though, don’t let Stephen get away! He is an asset to your company!

Great customer service Silas was very polite seem honest trustworthy&price friendly

Great communication and friendly! Daniel was a life saver and money saver. He gave me honest recommendations on what needed immediate repair and what repairs could wait. I have an older home and now feel a great sense of relief that my plumbing has been updated, snd within budget.

Very professional service. Thanks !

The service rep. Did an excellent job on all the things that he did on the air conditioning unit keep up the good work

Was a great help

As always, Silas & So Good Heating and Air did a great job. Came out today to service my mom’s system for the winter. Highly recommend.

Excellent, swift, professional customer service. I have never had an issue with this company or their employees. Steve is great and knowledgeable.

Billy checked system very thoroughly and talked with us about findings. Appreciate his honesty and kindness. Look forward to having him come back in spring. Thank you Billy

Knowledge and very professional

Billy was very professional and helpful explained to where I could understand

Silas was spectacular. He provided amazing professional knowledge and detail as well as friendly service. Highly recommended technician and company! 2025 update: Jonni Andy and Donovan just installed a new heat pump for my upper floor AND tankless water heater in the same day. Great work. Piping on the water heater borders on artwork! Thanks gentlemen. Well done. Again. 👍🏼 October 2025: Sam C. was great today. Friendly. Professional. Diagnosed and fixed my plumbing issue with zero hassle. First time. Done correctly. Easy button. Thanks!

The work was done professionally and quickly.

In my opinion, based on responsiveness, professionalism, and thoroughness, I would say Sam Carter works for So Great Plumbing!

Very impressed with Sam w/ So Good Plumbing! Professional, responsive, efficient, knowledgeable, & thorough! Highly Recommend.

Very courteous and professional!

Dwayne G. was awesome! Great customer service and made sure our system was running smoothly and ready for the upcoming winter. We’ve been very happy with the overall service and quality of Southern Goodman (SoGood) over the years.

Excellent service. Arrived promptly. Plumber was knowledgeable .

Service guy did an excellent job of explaining different things to me. Show me as well as explained things. Was friendly also.

Friendly, excellent service. Complete detail of first findings and what needed to be replaced and then recommendations. No pushy marketing. Great to work with. My technician was Sam Carter and would highly recommend him!

The supervisor and the technician were knowledgeable and professional.

Excellent service

Jhonni install my system and he did a great job! He was very informative and knowledgeable!

Dewayne was outstanding on this PM. He was extremely thorough and explained everything he did to the system very well, even included pictures of all the components he looked at and checked. The only thing keeping me from requesting him every time is that he was here for a full 2 hours. If he could get everything done within one hour, I would request Dwayne every time. Overall, I’m very happy with the results of this PM! Thank you!

We had a very knowledgeable service tech who was also extremely professional, pleasant, and instilled confidence.

Technician had a great understanding of the job and proceeded to do just that. Great work

I just got a new furnace installed by SG. The installations went well. What I appreciated most, SG gave me various options to choose. This, in turn, helped me make the best decision for my long term needs.

Michael and Billie were very nice and professional service technicians.Sammie and Shannon who handle the office calls also very nice to work with. We have used their services for furnace replacement, new AC units and just installed a new hot water tank. Will continue to use their services, and highly recommend Southern Goodman.

Hello im back again this time Yovani did my inspection on the Hvac and furnace. He did an amazing job. Walked me through everything. I even had some additional work put in the same day purifier UV light which is amazing. Thank you Yovani 😊 for awesome work.

Mr. Dwayne Gail is the Service Technician who completed a maintenance checkup on my heat pump system, which had originally been installed by Southern Goodman in January 2018. Prior to his inspection, Mr. Gail explained that he would be looking at both the indoor and outdoor units, and would take pictures to explain his findings. He described the tasks he would do to check the unit. Mr. Gail did a very thorough examination and an excellent job of sharing this information with me. He also gave me their new brochure which describes the VIP membership program. I was pleased to hear that my system is in good shape; he had only one recommendation for a replacement part. He calculated the cost for this work, both as a member and nonmember, showing me the potential savings. Mr. Gail was knowledgeable, thorough and very pleasant, and this was without a doubt, one of the best interactions I’ve ever had with a Service Provider.

Johnny was very courteous and efficient as he examined the plumbing and caught several issues.

Outstanding service as always. Courtesy service reps. Prompt. Gives suggestions but never pushy with trying to make you do anything. Would recommend to anyone looking for service for heating or air conditioning service. Here is star 6⭐️

Plumbing check on all pipes. Johnny was awesome. He was polite courteous and knowledgeable and a delight to work with.

Silas is the only reason I still use this company. Professional, prompt, and courteous- even with the change in branding and multiple phone calls weekly asking me to schedule.. I’ll still choose this company because I know what to expect in service. The name change was a miss, and the “how can I make you smile today” becomes obnoxious because after the second time hearing it multiple times, it’s clearly scripted. Thanks for your consistently, Silas! You rock!

Kevin fixed my heat pump annd it's working great. The work is top quality.

Jonni and Donovan were 2 amazing,professional and efficient technicians that installed a new AC unit for me...Highly recommended!

Our tech Yovani was super nice, explained everything and appreicate the professionalism and conversation with him!

Fast and efficient! Polite and respectful.

During a review of our HVAC a serious problem was found with one of our units. We worked with the team to find the best replacement alternative and purchased it and had it installed by SoGood... they did an excellent job in removing the old unit and replacing with the selected unit. We were pleased with the speed and care the inhalation team did

Silas is always very professional and informative. Over the years he has earned my trust by being informative in the needs of the system without being a pressuring salesman. I appreciate that.

Great job.

So good came out to install a gar age disposal for us and did a great job. Johnny was polite and professional. He got the job done quickly too! We’ve had nothing but good experiences with them!

On time, friendly, easy explanation. Great job

Technicians were efficient and professional

Excellent service and highly recommended.

These guys are great. I purchased an AC unit and they service it annually. Always on time. Always pleasant. Always diligent. Highly recommended. Brandon and Daniel had to crawl around under the house. That deserves a medal.

Very knowledgeable and professional, Silas did an excellent job with servicing our system and explaining everything that is recommended. Great job, Silas

My experience with your technician Silas was excellent he explained everything in great detail and he was very professional i would recommend him to all my friends and associates

Mr. Dwayne Gail is the Service Technician who visited to do a maintenance checkup on my heat pump system, which had originally been installed by Southern Goodman in January 2018. Prior to his inspection, Mr. Gail explained that he would be looking at both the indoor and outdoor units, and would take pictures to show me to explain his findings and describe the tasks he would do to check the unit. He did a very thorough examination and an excellent job of sharing this information with me, making sure I understood and had no questions. He also gave me their new brochure which describes the VIP membership program. I was pleased to hear that my system is in good shape; he had only one recommendation for a replacement part. He calculated the cost for this work, both as a member and nonmember, showing me the potential savings. Mr. Gail was knowledgeable, thorough and very pleasant, and this was without a doubt, one of the best interactions I’ve ever had with a Service Provider.

If I could give this company a score of twenty I would. They are very professional, extremely informative and thorough which helps us to make the best decision for our needs. This is the 3rd time doing business with them and we have a monthly plan now. Our experience just keeps getting better. The technicians are very personable, knowledgeable, and make you feel like a part of the entire process instead of a cold, unfriendly, automated & scripted process. Dewayne who was our technician today was a joy to work with and we’re requesting him as our preferred technician. The company reminds me of the old days when the merchant understood that treating the customer fairly, the customer would always return. SoGood (formerly Southern Goodman) is the only company we'll ever use! Those other guys with all the fancy ads & commercials & stand ready to charge you $500 to change a light bulb don't come close to SoGood services!

Dwayne G. did an amazing job inspecting my heating and air conditioning unit. Thank you!!!

I had a 16 year old waterheater and was worried it might start giving me problems, so I wanted to change it out before that happened. SoGood Plumbing sold me a new electric hybrid waterheater with a 30 year lifespan for a fair & reasonable price. The installation was done quickly, by one of their well trained, personable and professional technicians (who didn't charge me extra for watching him work). I highly recommend SoGood Plumbing - Heating & Air to anyone needing work done in a timely and highly professional manner.

Tech seemed knowledgeable and patient

The tech, Yovani, was on time and very courteous. I appreciate the time he took to explain the condition of my unit and his availability to answer questions in the future. I recommend Southern Goodman for all HVAC services.

Billy and Tim came out for a yearly inspection and they were very informative and knowledgeable!

Your associate was very professional and helpful

I had the pleasure of having Mr. Silas Brazil service my units today. He was extremely polite, professional, and informative. I had quite a few questions, and he took the time to answer each one thoroughly, ensuring I understood everything. Thank you, Mr. Brazil, for your excellent service!

Great service! Yovagi was courteous, knowledgeable, and extremely helpful. He carefully assessed my unit, explained how to prevent future issues, and clearly demonstrated how its features work with the app.

Technicians are always fair, professional and informative. Kevin performed my semi annual check quickly and thoroughly. Great job as always.

Had another great experience with this company and technician(s). Dwayne was the tech that came out to our house for a maintenance appointment. Arrived when expected him to and he was very friendly and professional. Highly recommend SoGood Plumbing-Heating & Air & Dwayne!

Silas was prompt, professional and did a great servicing my HVAC!! Highly recommend Southern Goodman!

My experience with your technician Silas was excellent he explained everything in great detail and he was very professional i would recommend him to all my friends and associates

Tech was prompt and friendly. Diagnosed the problem and provided multiple options on how best to move forward. Would recommend.

Service Tech was prompt and friendly. Explained everything in detail. Answered all of my questions and gave me recommendations to even improve my existing service.

Dwayne provided great service in a knowledgeable and professional manner. Totally confident in his ability to do the right thing for his customers! Thank you! @DrainPunchCarl

Great customer service!!!

Great service and great customer service . The best service ever he was quick and very respectful, greatest plumber in the world .

Repaired "no heat" problem with heat pump. Same day service.

Silas is OUTSTANDING! He was extremely professional and transparent. He’s very knowledgeable and a terrific representative of your organization.

Dwayne did a terrific job.

We worked with Mitch to determine what replacement units would be ideal for our long term goals and financial abilities. He took into account our children who have asthma. The install was the next day. It was quick and efficient and the install team worked great together. They were very conscious of napping toddlers and to disturb our day in the least amount possible. Before leaving they explained the new units and everything we would need moving forward. They even saved the boxes for our kids to build a fort.

Yovani, described the service he was to perform. At completion of his service he explained what he had identified. In this case things were OK.

Southern Goodman has been nursing our twenty-year-old HVAC system for several years since we bought our HUD home. Sam came out today, performed the annual evaluation and gave us an honest appraisal, not entirely unexpected, that it would be wise to replace our system. He answered our questions, discussed our options for a new system, and helped us understand our financing choices. Thanks, Sam and Southern Goodman.

Honest, friendly tech. Provided me with several options.

New to the area and wanted to get HVAC checked before fall. The team did an outstanding job and we're very professional

“Billy Shepherd diagnosed and repaired our AC very quickly and he was fantastic to work with.”

We were highly satisfied with Billy's help on getting our house cool again

Billy was very professional and provided a great service

I recently had my heat pump replaced. I am very pleased with this company. Everyone that I had contact with from beginning to end were professional. Their price for the job was very reasonable. I would definitely recommend SoGood.

Yovani was the technician this morning and a super nice fellow. He was thorough with his inspection and informative. I look forward to using Southern Goodman for years to come!

Prompt, polite, and professional was the pipeline repair service that I received today.

They where prompt, curdious, and the work was done well.

Michael was very personable and knowledgeable . He informed us every step of the way as to what was needed and future needs as well. I couldn’t have asked for a better service man on this call. I highly recommend Michael and have requested the he and only he responds to any needs for my unit. IN MY BOOK HE GETS 5 STARS!!!

Johnny was polite and professional. I appreciate his service with checking our plumbing. Thank you Southern Goodman!

Johnny came out and immediately located and diagnosed the problem. Grateful for his honesty and time. Thank you again Johnny

Our jetted tub had developed a leak from the waterfall faucet. He gave us an estimate and a way to save a bit of money. The technician repaired it on the 2nd appt. He was prompt, polite, and knowledgeable. I’d use him again.

Friendly, excellent service. Complete detail of first findings and what needed to be replaced and then recommendations. No pushy marketing. Great to work with. My technician was Dwayne Gail and would highly recommend him!

Very thorough and explained everything clearly

Johnny came out and immediately located and diagnosed the problem. Grateful for his honesty and time. Thank you again Johnny

Our technician, Billy was excellent. He explained the investigation process of the issue. He went over findings with very thorough explanations. He showed pictures and video of everything including job completion. He went over all solutions with costs and then gave recommendations. Billy answered all questions. He was both professional and personable. Billy is definitely a very valuable asset to SoGood. Also the communication from office staff is top notch. Customer service has been superb all around.