Customer Reviews

Billy did a thorough job evaluating our HVAC system and gave us comprehensive options on what to move forward with. Unlike other vendors, he did not try to sell me a brand new system. In fact, he saved me $1,200 (that I almost paid to a previous vendor) by identifying a simple solution to our condenser motor's non-function: plug it in!! SoGood could have charged me $59 for a second opinion but did not. Their service prices are not the lowest, but they're honest and did not try to get me buy unnecessary services. Billy was great to work with.

Good honest folks

Wonderful customer service and very knowledgeable team! Didn’t try to sell us, and took their time in explaining all of our options. We called for a professional opinion on what to do moving forward with our entire HVAC system and we were handled with the upmost care. Our home hasn’t felt this “cool” in years! Huge thank you to Samson and Andy and Billy!

Within days of purchasing our new home, we were having issues with our HVAC. Once I called So Good, there was a technician at our place within hours. Silas was so helpful in not only diagnosing and correcting the problems, but also showing us how everything works in our home.

Silas was very pleasant and efficient. Would definitely use SoGood Air again.

We were very pleased with the response time and Stephen was very professional, he answered all of our questions, did his work in a timely manner, very respectful, a pleasure to have him do the work. It's very stressful to have anything water related go wrong in your house and Stephen elevated our issue. Many thanks Tammy and Vince

I want to take a moment to express my genuine appreciation and gratitude for the entire management team and service crew at SoGood Plumbing . My wife and I have a young family, and it’s rare these days to feel truly seen and valued by a company with such a long-standing reputation. From the start, it was clear that SoGood carries the values of a family-oriented business into how they treat their customers. We decided it was in the best interest not only for us, but for future residents of our home, to have a system installed and cared for by SoGood. One of the biggest reasons we chose them was our first interaction with Billy, the technician who came out for the initial evaluation. Billy was thorough, straightforward, relatable, and clearly a family man himself. His professionalism and honesty really stood out, especially compared to other companies we spoke with. He made us feel confident and informed every step of the way whether we decided to proceed with them or not! We also want to thank Samson and Mitch, who made the rest of the process seamless. The way this team works together is impressive. They operate like a body where every part supports the other. As a nurse, I can say it felt genuinely good to be taken care of for a change. A special thanks to the installation team Johnnie and Joey. Our home is older, and they had to make several ductwork modifications. They handled everything efficiently and with such attention to detail that I felt completely at ease. After working three 12-hour shifts, it was a gift to go to sleep and wake up to a job well done. They truly advocated for the system itself, making sure it was installed and supported in the best way possible. Not to sound corny, but SoGood really lived up to its name in price, service, and timeliness. We’re grateful to have worked with them and would recommend them without hesitation. We will continue to work with them in our next home as well!

Great service! Very friendly staff!!

Fantastic service! Jonni and Cole installed our new HVAC unit quickly, did an excellent job, and left everything spotless. The same day, Johnny and Sam handled our plumbing—super nice and professional. Fair prices and fast service. Highly recommend!

Stephen was great!

Came out for the summer maintenance check. Very thorough, great guys.

Silas did an awesome job explaining and got the ac fixed up quickly

Thank you Dwayne and Sam!

Di’Jon was professional, efficient, and courteous during his visit to my home. He took the time to answer my questions before leaving. The all around service was excellent!

Very nice trustworthy people , Daniel was at my home today for a plumbing issue . He had everything up and running smooth in 10 minutes . Making me happy happy happy .

I had such a great experience with SoGood! Johnny was incredibly kind and did a great job replacing my kitchen faucet after a cartridge broke, causing my water to constantly run even when in the off position. He was truly professional and made the fix a breeze. Plus, the customer service and communication from the scheduling folks was seamless. 10/10!

Bought a new hvac system. The team was very punctual and they know what they were doing. Highly recommend for hvac issues.

An outstanding experience. Exceeded my expectations. Silas Brazil is fabulous.

SoGood Plumbing Heating & Air (formally known as Southern Goodman) is amazing!!! We have been a customer with the company for over 15 years or more!!! They have never disappointed from an emergency call right after Christmas one year to the quarterly checkups to make ensure our units are running smoothly. Everyone from the first call to the office to the technicians are very pleasant and “make you smile”. Today Billy came to do our quarterly check up. He was very dependable, professional and knowledgeable. He explained items that we needed to pay attention to and did not push on what we “should” do. After looking over the summary of items, we decided to go with all of his recommendations. Thank you SoGood for helping to keep us cool this summer!!!!

Dwayne, was polite, professional , thorough and informative 👍

Silas was a great help today and did great job on my maintenance, I would definitely recommend him and SoGood

Tech Silas is wonderful and takes his time to understand any issues and explain to you. The service manager Sam is also kind and takes time with you as necessary.

Employee was knowledgeable and efficient.

Billy was very professional and would recommend using SoGood to anyone looking for a HVAC company.

Seemed like a good site analysis. Repair prices a bit on the expensive side.

We had a great experience with So Good. The sales person took the time to explain everything and answer all our questions when he provided an estimate. The technicians were knowledgeable and they scheduled and completed the work quickly. Overall, great experience with this company.

Great experience from beginning to end. If you want thoroughness go no further.

Silas was fantastic! He explained what he was going to do and answered all my questions . He was very thorough and also did some preventative things just to insure that my units were ready for spring. Great company!

From beginning to end, the service was exceptional. The team was incredibly knowledgeable and experienced every step of the way.

An excellent company to work with. They let keep you informed re appts and when to expect the technician. The service folks are super nice and patient when explaining work they’ve done or work that needs to be done. I’ve used them since 2021 and no complaints.

I would like to thank Dwayne Gail for all his service. He is very professional. I will like to recommend him for my maintenance service

Dwayne came and serviced the upstairs air conditioning system for me. I found him to be very knowledgeable and professional.. I would recommend this company.

Dwayne look for the problem, found the problem with the wet filter. Made recommendations for the future. Very professional tech. Price for total repair a bit pricey.

We had to get our main sewer pipe replaced And SoGood Plumbing Heating and Air went above and beyond to make sure the entire process was as hassle free as possible. Samson was very professional and informative and helped me through the entire process from the insurance to the job site. Samson along with Stephen and Brandon worked efficiently and in a very timely manner (A job that would normally take 2-3 days they finished in one!) and did such an excellent job! 10/10 would recommend!!

Billy did an amazing job! Highly recommend

I use Southern Goodman mechanical for all my AC HVAC needs they've always arrived on schedule and completed the work in a timely fashion. The estimates are reasonable and competitive. And Silas the technician that has been servicing my unit is always courteous and explains in detail the The maintenance and repairs that are needed while giving me options to complete repairs. I highly recommend them .

They were able to come out same day after our ac went out and Billy was great! Walked me through everything that was going wrong, his recommendations and what they would cost

The folks that came here today were very polite and professional. 5 star for sure

Had a fantastic experience with my HVAC installation. The two technicians who came out were professional, punctual, and knew their stuff. They walked me through the whole process and made sure everything was working perfectly before they left. Highly recommend!

I am always happy with the work done by Silas and SoGood. Thanks so much!

Bryce was thorough and found the problem. Hope this will resolve once fixed.

Great experience with these folks. The technician Silas diagnosed the issue with my HVAC immediately and got me back up and running! I will be using them again in the future for sure!

So Good retuned the call quickly after a weekend, and Billy was out by 10 AM Monday. The receptionist was very pleasant (I believe her name was Tami). She said she would update me throughout the day, and did indeed- she called an hour later. Billy was courteous and pleasant, and clearly explained everything well, and set expectations and high standards, which were then met. He was even diligent about wearing the shoe covers every time he entered the house, and knocked every time. We are very happy with our service, and will recommend a a call to So Good to our friends and family!

Quick and easy professional service.

Bryce responded quickly after losing our AC during a heat wave that included severe thunderstorms and high winds. He explained the damage likely caused by a storm related power surge and the importance of each component needed in the repair. Bryce is very knowledgeable and easy to work with. I highly recommend him and hope to see him again on our next regular maintenance session.

We called on Thursday morning for a leak of n our bathroom. Sammy answered the phone (with their fabulous greeting) and made an appointment for that day. Brandon and Stephen arrived and fixed our problem in no time. We are so grateful for you all and appreciate your quick response everytime we call! Thank you so much- for your service and wonderful staff!

Silas was great. Very knowledgeable and explained the problem in a way that was easy to understand.

Another great experience with Southern Goodman! This time, my technician was Dijon Jones, and he was absolutely professional from start to finish. Before beginning any work, he clearly explained the entire process and assured me that he wouldn’t perform any service without first discussing it with me. He wore boot covers while walking inside to keep everything clean, and he thoroughly inspected my system. Dijon took the time to point out potential future issues and gave me honest recommendations—without ever pressuring me to make a decision on the spot. I truly appreciate the transparency, professionalism, and respect for my home. Southern Goodman continues to provide top-tier service, and Dijon is a great example of that!

Called yesterday, they contacted me next morning, Billy and Dijon were great, professional and got the job done

SoGood installed a whole new system for us in the upstairs of our house. Their techs did an amazing job on the install and keeping us informed along to way. Would highly recommend this company to anyone having HVAC issues.

We had a great experience using SoGood to add an additional return duct to address issue in cooling a large room upstairs. They were very timely and did an excellent good job making the work look really good even though it’s in the attic. They were very good picking up and using drop cloth to make sure the rooms remained clean. We would definitely choose them again for any future HVAC issues. Very professional.

Professional and thorough inspection. Very satisfied with technician

Very professional service. Thanks !

I want to say thanks to the installers for a job well done and explaining and answering the questions that I had. I just want to thank everyone. So far SoGood!!😁

Silas is an awesome representation for the company. He is very thorough and friendly. It was certainly a pleasure meeting him.🙏🏻🙏🏻🙏🏻

I had the pleasure of working with Billy today to work in my air conditioner. His professionalism was outstanding. He explained everything that was taking place and offered information that was very helpful. Will definitely use them going forward.

Silas was so helpful! He came and gave us so many options, price points and just overall knowledge. He truly knows his stuff and came with the attitude of giving the customer all the knowledge and options available and I appreciate that so much. He was so fun and kind as well! Would definitely recommend.

Bryce and John were prompt, knowledgeable and thorough!! Thanks again, guys!!

We had Billy come over for our routine scheduled maintenance service. He was very friendly and took his time checking everything out. He found a leak in our outside unit and was able to take care of that immediately. He also explained thoroughly what all he checked in the house and replaced our filters. We have been with this company for many years and love them. I would highly recommend them for any plumbing, heating or air service.

Dwayne was knowledgeable, pleasant and professional. We recently changed HVAC Companies and feel we’ve made a good choice.

Stellar service and cordial technicians. Silas is the best!!

I had the pleasure of working with Billy today to work in my air conditioner. His professionalism was outstanding. He explained everything that was taking place and offered information that was very helpful. Will definitely use them going forward.

Silas was very informative and professional. He kept me apprised of all of the items that may need attention in the future. Would recommend Silas for any work to be done.

Both upstairs and downstairs units were not working in the middle of the heatwave. Silas from SoGood came out quickly, showed us the problems, and fixed one of the units; it still works great after two weeks. The second unit required a compressor, and since it was 18 years old, we purchased a new unit from SoGood that was installed the next day at a very reasonable expense. We really appreciated the promptness, professionalism, and excellent service.

Very professional

07/18/2025 I was fortunate to receive a call first thing this morning and Yovani (technician) arrived. Wonderful, friendly and extremely knowledgeable tech found our HVAC had froze due to air filters with too high a Merv rating-stopping airflow! Hope we can have Yovani come for all of our service calls! Explained and showed us everything. Really impressive! Thank you. 07/17/2025 We noticed our house was getting very warm. Sadly it was 5:00 p.m. and my temperature on my thermostat read 79. We are elderly and have health issues so heat sensitive. After troubleshooting without it turning on I called their after hrs service around 5:15 p.m. lady said someone would call me. 30 minutes later hadn’t heard from anyone so called to double check. This different lady has no idea why other lady told me that, they are booked for this evening. So someone will call me tomorrow morning or I can book an appointment on-line. We have a warranty, pay for their service plan and our system is a little over 1 yr old, serviced May 12th. We are extremely disappointed in lack of support and mixed communication. 05/12/25 Bryce was our serviceman today for our HVAC system. Very nice, informative gentleman whom presented us with fantastic customer service. He explained the need and difference between a UV Light Filter system and bulbless filter system to prevent mold growth inside of our 1 yr old unit. We appreciated the information and assistance in him installing the bulbless filter system for us today. Always friendly personnel whether calling for an appointment, them calling me to keep me posted on when the service tech will arrive or the service tech themselves. A+ rating from us. 10/23/24 Excellant work by Hunter! Always friendly, helpful and installed a surge protector along with routine maintenance on our unit. Everyone at this company goes above and beyond. Even Suzanne this morning while confirming my appointment. Highly recommend this company. Today I was greeted in such a fantastic way by a wonderful receptionist whom made our appointment for an exceptional serviceman (Silas) to trouble shoot our 17 yr old HVAC system. He was extremely thorough, explained and showed us so many issues missed by others. How refreshing to have such a friendly, knowledgeable person, help us! Silas put us in contact with another outstanding gentleman (Tommy) to help us with our new HVAC system purchase. We truly appreciated the genuine care he took in meeting our personal needs. He definitely made this process so much easier. Today we had the opportunity to meet Johnny and Cody whom installed our new HVAC system and thermostat! They were on time, very friendly, extremely knowledgeable, walked us through everything, kept us informed, left everything very clean, just a great team of people! This company seems to have hit gold and I think we as customers are extremely lucky to be the benefactors. So much so, we decided to change out our 17 yr old hot water heater now too! I personally do not want to wait until I have no hot water! We are looking forward to doing business with this company for many years to come! So happy we found you! We personally highly recommend this company for all your heating and air conditioning needs,

Outstanding customer service! So happy I called. They don’t try and sell you anything or jack up the prices. Even gave me helpful tips to avoid future HVAC/ Plumbing issues. Thank you!

Professional, effective service and communication. All concerns with the systems were addressed and was given multiple choices of solutions. Would recommend to anyone who needs Repair or preventative maintenance.

Quick, knowledgeable, fair. Happy with service, will use again, and recommended.

Keven was awesome and did amazing work and Shanon did an amazing job at being a customer service representative and a dispatcher and she needs a raise.

Great service in affordable. exceptional customer service.

Silas is the best! He came to clean out our clogged line and get our AC back up and running. He also installed a new pump to hopefully avoid this same issue. He is always so pleasant and nice. He explains and goes over everything with me so I know everything is in great condition. Thanks!

Johnny and Joey arrived on time and started removing old heat pump. By 3:00pm they had new unit installed and AC working great. Very professional and hard workers. Not sure how Johnny survived the heat in the attic put he did. Thanks everyone involved. Called about checking my water heater. Technicians Brandan and Steven came and recommended a new HW heater. Within minutes they started replacing heater and installed water filter. Highly recommend this company.

Excellent service, very concise and honest

Silas was not only professional , but he was patient , he took the time to educate me on switching out the filters and the importance of doing my maintenance ,being with this company has put me at ease and not only that .. having Silas show up reassuring me it will be okay 10’a acrosssss the board

When I called, Brandon came right away and fixed the issue in no time. Great customer service!

Always great service from SooGood. Silas is a terrific technician. He always thoroughly explains what he does and what might be needed. Highly recommend.

Excellent service! Kind, thorough, and honest. Yovany was awesome. Never felt pressured, but fully informed and advised. 5 stars for sure.

Pleasant informative and patient with questions asked.

Brandon came here to provide an estimate for a gas line installation project. It involves installing a line to the deck behind the house, connecting it to an existing line, cutting through the house wall and some drywall, then up through the deck to place a stub just above the deck to feed a natural gas grill. He did an outstanding job, explaining the details of the job and providing an estimate after consulting with colleagues. He was professional in every respect.

Johnny is the best! I will be a repeat customer and recommend the company to friends and family:)

I couldn’t be happier with the work that was done at my home. The experience was seamless, professional and exceeded all expectations. Silas was incredibly knowledgeable and took the time to explain every step of the process in a way that I could understand. Not only did he diagnosis the problem quickly but the repairs were don’t efficiently and with meticulous attention to detail. I highly recommend this company and Silas to anyone who needs maintenance or repairs.

We had a problem with our system on Christmas Eve day. Called in and got a professional and caring response. Even though their techs were off for the holiday weekend, they sent someone out who fixed our problem quickly. Very kind and professional service. We're so glad we had them install all our systems! Just had a semi-annual service call. The tech went over all our systems quickly but thoroughly, with a friendly but professional manner. Just what we’ve come to expect from this company. Another semi-annual service call. Tech was professional, responsive, and worked quickly. In a time of diminishing service quality, SG stands out. They really do it right! Semi-annual service call: both technicians highly professional. Helpful, great suggestions for improving system efficiency. Main floor system went down. Yovani came out the same day and spent hours diagnosing the problem, which turned out to be in the air handler. Very impressive analytical process, and problem solved. SoGood is so good!

Great response to service request. Very knowledgeable and provided a cost estimate on site.

Johnny and Joey arrived on time and started removing old heat pump. By 3:00pm they had new unit installed and AC working great. Very professional and hard workers. Not sure how Johnny survived the heat in the attic put he did. Thanks everyone involved.

Bryce is always professional & friendly. He died a great job!

Ty and Johnny were great and professional! They came and worked on my gas fireplace and got it in great working order. 10/10

Mr. Silas the service mechanic of SoGood Plumbing came out and analyzed the situation after I told him what was going on.... he made a prediction on what it could be, then he did the diagnostic and it was exactly what he said it was. and he replaced it on the spot. Now my Unit is up and running. As I was out there with him he also educating me on a few things that I needed to know. Silas was the person that worked on my unit last year and did a great job! I will start requesting him.

Ty and Johnny were a fantastic team and offered exceptional service. They quickly unclogged our toilet and upgraded our connector to repair a leak. They even took the time to explain in detail how we could perform some additional work on our own in the future. Ty and Johnny were friendly, professional, and knowledgeable. Thanks so much for going above and beyond!!

Very polite, fast and thoroughly explained the entire process in great detail

The two guys that came out to our house today and serviced our garbage disposal and our dishwasher had to come from Petersburg and then they were only here. It only took about 30 to 40 minutes they fixed both of them. They charged us less than $100 to fix both of the issues that we were having and they just took care of it in record time very friendly guys and we will definitely be calling them whether it’s a plumbing heating regardless will be calling these guys good group of guys!!!!😎👌 Great Plumbers

Billy S. was very professional and happy with service.

Billy was great! Very professional, clear, and fast. He was able to get my AC up and running again without having to replace the entire unit!

They was able to come out same day from another company not being able to show up they was able to let me know what my issue was it's going to be more involved than what I thought but they was very courteous and helpful definitely we use them again Brandon was my tech.

Billy was the best hvac tech I have ever had. Not only was he very good at his job, he was genuinely pleasant to be around. He kept me informed every step of the repair. He stayed until after 7pm, making sure everything was working. Then he even stayed to clean the outside unit. Amazingly great service. I will continue using this company and I have already recommended it to one of my students who has 2 friends who are having hvac problems.

Great service from Silas. Very knowledgeable, efficient and explains everything.

Great service. The only thing is companies today are forced to ask/beg for 5star google reviews in order to be at the top of the list when a Google search occurs. I’ve been asked multiple times by many companies to give a 5 star review. I just want great service and not have to advertise for them.

Jonni and Donovan were 2 amazing,professional and efficient technicians that installed a new AC unit for me...Highly recommended!

Met with Sampson to review options for repair or new hvac unit. Sampson is awesome, easy to communicate with, attentive and was willing to answer any and all questions. Technicians that performed the work the following day did so flawlessly, quick and professional.

They were able to get me schedueld the same day I called. My Technician Silus was very friendly and professional. He was able to repair my A/C unit the same day. It's working Great!

Technicians were thorough, professionals and courteous.

The technicians are always very considerate and clean and communicate very clearly. We are so happy we found them!

The tech was very knowledgeable of my system. I like how you smile when he came to the home very pleasant and friendly, you can tell he’s a good guy out outside and Inside

Tyrone was polite, efficient and fixed a shut off valve. jim

We had a problem with our system on Christmas Eve day. Called in and got a professional and caring response. Even though their techs were off for the holiday weekend, they sent someone out who fixed our problem quickly. Very kind and professional service. We're so glad we had them install all our systems! Just had a semi-annual service call. The tech went over all our systems quickly but thoroughly, with a friendly but professional manner. Just what we’ve come to expect from this company. Another semi-annual service call. Tech was professional, responsive, and worked quickly. In a time of diminishing service quality, SG stands out. They really do it right! Semi-annual service call: both technicians highly professional. Helpful, great suggestions for improving system efficiency.

Dwayne was professional, knowledgeable and provided exceptional service.

Brandon and Mr John are amazing men! They was so kind and patient and just genuinely sweet souls. I really hope ya can buy them lunch or just shout out to them let them know what great people they are they deserve the acknowledgment !! And I won't say no names but someone was mad bc they heater was broke they handled it gently and patient and I wanted to just hug them bc they don't price it and I think it's just wrong for folks to take out they anger on anyone. I know they endure a lot so I wanted to apologize to them and let them kno keep being them and I see them! You two are the real mvp! Thank u for sweating to death and still being sweet!

Silas was great and diagnosed our hvac problem easily.

Listened to problems/concerns. He was awesome!!! Not just one but twice. We feel the company is great and Kevin is awesome tech. He is friendly and through. Definitely check them out.

Our comfort specialist Tommy was very helpful and thorough, without being pushy. Installation and cleaning scheduled very quickly and we’re happy with the service.

AC went out on a Sunday afternoon. I made an appointment online and received a call at 8am the next morning explaining my tech was on the way. Billy is very respectful and professional. He examined the entire system, gave me options and once I made my choice, he began his work. AC was up and running in no time. I also opted to sign up for the maintenance plan. Very reasonable price. Thanks guys and girls. Very happy with the experience.

(Jun 2025) I got to see the SoGood installation team again MUCH sooner than I had hoped! I had another old HVAC system go kaput. The SoGood team was able to get my new system installed within two days. Jonni was once again the lead technician and did another outstanding job! He was assisted by his apprentice, Donovan, who was also great. Kudos to the SoGood team! (Feb 2025) The team of Jonni, Joey and Cody were fantastic! They were efficient and professional, and they provided a thorough demonstration of how my new Bosch system operates.

Dwayne was so helpful and explained what he was doing every step of the way. I appreciate the customer service and attention to detail. Thank you!

They're good people to work with they will try to meet all your needs if you have a problem with them talk with them and they will be there for you thanks guys for all you did for me

Great technician! He fixed everything quickly, safely, and correctly the first time!

The technician Dwayne was very professional, thorough and efficient in correcting our problem. we really appreciate his technical capabilities and how the company responded to our call.We are very pleased with how our cooling unit was repaired.

Very satisfied with the service provided - Thanks

Yovani was very professional and extremely informative. He explained everything he was doing and why. He even made recommendations to help improve the efficiency of our units. Highly recommend and thank you, Yovani!

The weather was a strain on my AC and So Good came to the rescue as quickly as they could. I know many people had struggling units this week and I understand having to wait two days before service. Once the technician showed up, he was clear, polite, and conscious of explaining every bit to me. He was helpful, resolved the problem and I highly recommend them. Like they say, So Good will make you smile!

Tarik & Brandon were absolutely fantastic!!! I called SoGood and they were on the job. Their team was speedy, responsive and communicative. The service technicians really were professionals and made us feel confident about our choice. Sami and the office team are incredible as well. I recommend anyone looking for an HVAC/plumbing company in greater Richmond to call SoGood! Thanks again y’all for the amazing work!

Great guys, competent, Patient. Great work. Courteous. Took less time than planned. Very happy.

Very professional, well knowledged, easy to talk too, didn’t waste any time, and very trust worthy. Well satisfied 👍

The technician was very polite. He diagnosed the issue and had it fixed very quickly. I will definitely use Southern Goodman again.

Yovani is an amazing technician , helpful and informative.

Yovani is amazing! So grateful for his services!

Such an awesome company! Came out right away. Diagnosed the problem quickly. Sadly, we need a new system. Happily, these guys are ready to set us up. Q did a great job for us. He rocks! 5 stars! Highly recommend 100%!

I can’t shout Silas out enough for our experience with him, he was kind, professional and very informative. His demeanor was so pleasant, even my antisocial toddler who is usually extremely uncomfortable around strangers was comfortable with his presence and didn’t bat an eye. I would recommend them alone just for his customer service well. Sammie was also great with getting us set up with an appointment and great communication on day of appointment.

Once again, SoGood Plumbing, Heating & Air (aka Southern Goodman) did a great job in our bi-monthly maintenance. Kevin, the tech who came, was great. He is always friendly and professional as well as he informs me of all the things he is and will be doing as he goes through our systems. Thank you again Kevin and SoGood for making sure our systems stay running (especially during this heat wave).

Yovani was great and professional! He answered all my questions.

Great staff. Friendly service. Quoted before any work done. Have used them for years. Highly recommend!

Dwayne came out today and took his time to assess our issue and got the AC going strong in this hot weather. As always, very professional and thorough and he went the extra mile to take the time to explain everything that was being checked inside and out and the eventual solution to my problem. Thank you so much.

Great guys, competent, Patient

Excellent professional and prompt service! I’ll use them for any AC needs! Kevin was thorough in spite of the scorching heat!!

Technicians Jonnie and Deonte were great. Had a slight issue in the beginning, but they took care of it quickly. Both were very informative in explaining what was to be done and did an amazing job. They even put some gravel around the outside unit. I would like to also thank Scott for helping through the process of deciding on which package to purchase. I would highly recommend SoGood for your heating and air conditioning needs

Great experience from start to finish. Very professional, walked us through each process, everyone we have met has been really nice and personable. Would recommend to anyone in need of their services.

Excellent service. Provided prompt, and complete service. Explained the issues in detail and offered options to repair heating system. Highly recommended. The Service Tech, Bryce, was awesome! Thanks.

I used the online scheduler this weekend and was informed that a technician would be dispatched today (Monday, July 23, 2025). The technician arrived during the scheduled timeframe. Silas Brazil was very professional and thorough. The problem was diagnosed quickly and options for repair and increased system longevity, including annual maintenance, were explained and agreed upon. I am very satisfied with the service and glad the SoGood is here for us.

Southern came out for yearly service, Kevin was AWESOME!!!!

Dwayne is very courteous, thorough and knowledgeable. We will continue to ask for him as our preferred technician.

Silas is the best! He came to clean out clogged line and get our AC. He is always so pleasant and nice. He explains and goes over everything with me so I know everything is in great condition. Thanks!

Kevin was great! He helped us quickly and explained everything well so it was easy to understand and prevent in the future! We love the SoCo family!

Can't say enough positive things! Prompt professional reliable and knowledgeable! Our Tech Silas was A++. Fast diagnostics and repair. Had our unit up and running in minutes just as temps will be heading into the 100°s this week. Office staff was great also. Kept us informed from making the service appointment till the tech arrived. Nothing but positive! Thank you so much!

Job was done in great time and very polite and professional manner. A+

Technician Polite and knowledgeable.

Bryce was very nice and knowledgeable service tech!

Dwayne was very nice and knew what was going on.

Salis was amazing! A true asset to your company!

Service guy did an excellent job of explaining different things to me. Show me as well as explained things. Was friendly also.

Brandon from Sogood Plumbing was polite, on time, and knowledgeable. He explained the issue clearly and completed the work efficiently. I would use this company again.

Marques the technician who came out was professional, timely and kept me informed of things needed.

My technician was Silas, he was on time, courteous, and professional. Would recommend this tech and company for any thing HVAC related!!!

I want you know this man came to my house check my ac name Dwayne is so nice! Well manner! He checked everything and showed me everything what is going on and he did a good job!👍🙂

Billy was a pleasure, honest, knowledgeable. A great experience overall. Thank you.

The techs are always super friendly. Which is great when having them here

Micheal was very thorough and did a great job explaining what he was doing as well as what he thought needed to be done and when.

Yovani was knowledgeable, friendly, and professional.

Cannot beat the responsiveness, professionalism, and quality of So Good. All of our technicians and installers were top notch. A shout out to Sam (all of them), Billy, Joey, Donovan, and Cole. Please call these guys if you ever need anything repaired or replaced.

My air conditioning stopped working at night and I called first thing in the morning and got an appointment for the same day . Silas was my technician I give him 5 stars he’s a really nice guy and knowledgeable and got my ac running again and it’s always a pleasure and knowing that when you call them they will take care of you . I highly recommend Silas 😊

Billy was the service technician. He was excellent. He was both skilled and personable. He explained everything very well regarding the repair and best practices to maintain my unit. The office dispatch was courteous and professional.

Super helpful in answering all my endless questions. Was recommended by a family member after we started having issues with our AC unit. The receptionist was great and easy to talk with and helped us get someone out same day to help us. Yovani showed up quickly and got to work right away and explained everything he was doing with great detail. Even got me (someone who is quick to say no to any sort of membership) to sign up for their membership plan. Very happy with the customer service I received from this company.

Billy was so professional and kind and took care of my mom’s air conditioning needs.

Samson and Ty they did a wonderful work and it's greatly appreciated

Kevin got our AC fixed quickly. Great service and are truly thankful to have the AC working again, especially since it is summer. Thank you

Great service. Kevin was quick and efficient and got our AC working quickly. We really appreciated all of the work. Thank you!

Samson and Ty

Great job as usual.

Marques was on time professional

Customer Service has always been something that stands out for Southern Goodman. Their technicians have always been really pleasant and great to work with. The latest technician to come out to perform semi annual maintenance work at our home was Billy. He was super thorough, offered great suggestions, and we would gladly have him back out for services at our home again.

Many thanks to Silas and the team for keeping the cool coming! Professional and prompt service!

The 3 men who installed our new unit were interested in not only getting it installed, but were professional,knowledgeable and just good men to have in our home. They did a great job 👏 👍

I design houses for a living, I always recommend to my own clients that you get a few competing bids from contractors. And we definitely did that. So Good just simply rose above the rest. I am absolutely certain that we got the best possible value. And they were very friendly, sharp and professional.

My air conditioning stopped working at night and I called first thing in the morning and got an appointment for the same day . Silas was my technician I give him 5 stars he’s a really nice guy and knowledgeable and got my ac running again and it’s always a pleasure and knowing that when you call them they will take care of you . I highly recommend Silas 😊

Samson and Ty

Billy was awesome!He explained everything in a manner that a lay person could understand. (As i don't know squat about hvac!)He reviewed the problems with me and explained and the options available to address them.Really great service!

I am a long-time customer of SoGood Plumbing - Heating & Air and highly recommend them.

Very professional, answered questions, explained what he was going to do and how long it would take, made suggestions for addition service and did a followup after the inspection.

Bryce was very knowledgeable and took the time to answer all of my questions. He explained ways to maintain my hvac system and quickly solved the problem. Also it’s important to me, as a woman, for repair people in my home to remain professional and respectful. Bryce was both of those. Grateful to not be sweating!

Silas came out for our routine maintenance on our units. He was very thorough and had a great depth of knowledge to provide. I appreciate his hard work!

Samson and Trey did a great and quick job installing the bidet. They were very friendly and nice.

Very thorough and attentive to details. This was a second opinion of another company who told us it would be 1000 dollars to replace a part. SoGood came and after extensive diagnostics said NOTHING was wrong. Working perfectly. Saved us 1000 dollars. Will definitely use them as my go to HVAC company. Strongly recommend. Very nice guys who came. I called yesterday for a second opinion and they were here the next day.

Dwayne and Sam conducted a semi-annual system review and maintenance (comfort protection club). They shared their findings and addressed the issues. Professional and knowledgable.

Excellent response and here within an hour of my call, not an emergency. Providers, 2, were comfortable, professional and friendly. They diagnosed and treated my sick air conditioning unit within minutes. Excellent skills, excellent service and excellent people!

Silas, again was amazing! He came out and replaced my condensate pump in the crawl space. He also re ran the vinyl tubing in a more effective manner. I would recommend him and SoGood as a goto for hvac and plumbing service

The technician Bryce did an excellent job and I am very satisfied with him and with so good!

It was a pleasure doing business with Hunter today. Hunter was very knowledgeable and thorough in servicing our HVAC units. Very pleasant to talk to as well. We will definitely request him next time. Love his work!

Silas is very informative shows pictures and explains in a level I can understand which I appreciate.

Service was great! They are always so professional, kind and reasonable.. First class operation!

Silas did amazing quick knowledgeable. He fixes right up House is cooling off already. Thank you again Silas.

Very happy with the suggestions and prices for services. Bryce was very helpful and informative

Friendly and communicative

Service was great! They are always so professional, kind and reasonable.. First class operation!

Dwayne showed up, was professional and polite. He spoke at length about the system and suggested ways to improve it's effectiveness.

Technician arrived as expected and was courteous, clean and neat and throughly checked and tested system . Silas explained one follow up concern that I will be contacted about. Thank you

I’ve used Southern Goodman before and was satisfied. This was my first service since moving. Silas (my technician) was fantastic. He was thorough, responsive and clear with his consultation. Will definitely request him again. Update June 2025 Just had my summer check-up, and as always the service was great. Dwayne did an amazing job and was incredibly personable and knowledgeable.

The technician did an extremely great job and I’m very pleased with his work. Thank you so much.

Silas has been our Service Technician for years. He is one of the most Professional , reliable and honest people that i know . Today while serving our fairly new Goodman AC System he noticed that the Ductwork has partially become loose at the Air Handler. Silas re attached it securely with AC Ductwork Tape . It is attention to detail like this that makes Silas one of the best AC Technicians out there. Southern Goodman is blessed to have him. Please convey my remarks to him personally for a job always well done. Michael McCaver U.S. Army Retired 🇺🇸 Disputanta, Virginia.

Silas Brazil was our service technician who came to the house. He was amazing and really helped us out! He explained everything perfectly to us and gave us great recommendations on what needed to be done.