Yovani was great! He was very thorough in getting our HVAC back online and connecting our Nest thermostat.

From the phone call to my doorstep they were top tier and timely professionals. Luke was a true star. He was knowledgeable, professional and personable. He made the effort to communicate things thoroughly to me and even my husband over the phone whom was away at the time. Rest assured you will be respected and taken care of here.

Great service! Technicians are always friendly and helpful.

Great customer service from Luke and very professional

It's true, Silas is thorough in his inspection and open about the issues as well as price. First, it was the coil, a $39 unit requiring .5 mins to install that SoGood charges almost $500 to replace. Nevermind this coil rarely goes bad, dang near impossible on a unit less than the years old. Well, once replaced, my HVAC still made same noise and functional inefficiency. Afterwards, Silas in his triage stated it was the motherboard. Instead of inquiring about the open market cost of a board and knowing that my attitude towards SoGood is now at best reserved given the constant problems I'm having with this "new" unit, I had Silas install one - cost $609. As a retired professor of data analytics, I know these problems occur with some more often than others. As a consumer who's considering the issues I've had with this very loud unit, I feel that I've either bought a lemon or I'm getting royally screwed by SoGood - no knock on Salis. Next time i have a problem, I'll be more proactive. I wonder if there are many other complaints, what's the turnover ratio, etc...

Great service same day response to are call for help. Kevin was very concerned with are questions about what was going on he explained everything to us and took his time. Making a lot of progress

Dwayne was thorough and explained process very well

Stephen was awesome and able to fix our kitchen drain/waste on the same day that he came to give the estimate. Edit: We have since used SoGood for our HVAC replacement and their technicians thoroughly explained every step along the way and cleaned their work space before leaving. Can't forget about our comfort advisor, Scott...he's the real MVP 10/10

Yovani was great! He was very thorough in getting our HVAC back online and connecting our Nest thermostat.

Another great experience with SoGood Plumbing & Air! Silas was extremely professional and personable. He was very knowledgeable and explained the repair that I need. I’m glad I became a VIP member!

Great experience as always, the quote and proposed work were explained to me clearly and the service technician was very helpful!

Mike was a great technician! He made us feel at ease as soon as he arrived. He went through all phases of the process and gave us options on future repairs. The entire experience was very well presented to us in a very professional manner.

Silas was absolutely wonderful, very personable and thorough!! Definitely recommend and honestly I would ask for him!!

Dwayne was excellent-we had to have a circuit board replaced and he was efficient and very thorough in his work.

The attendant was very respectful in wearing shoe covers and the knocking at the door before entering each time he stepped outside he explained everything thoroughly

I’ve used Southern Goodman before and was satisfied. This was my first service since moving. Silas (my technician) was fantastic. He was thorough, responsive and clear with his consultation. Will definitely request him again. Update June 2025 Just had my summer check-up, and as always the service was great. Dwayne did an amazing job and was incredibly personable and knowledgeable. Update January 2026 Dwayne did an incredible job once again. Friendly, knowledgeable and thorough.

Great customer service and technical staff was very knowledgeable about system.

They're always prompt and professional.