Richmond’s Preferred HVAC & Plumbing Company

Excellent professional services. Replaced disconnect box in HVAC unit. Very happy customer 😀.

Kevin was excellent. He completed the service in a timely manner and was very professional. Provided great feedback to my questions and I was able to complete my tasks while he worked on his tasks with no issues in between. Very happy with Kevin’s customer service today. 2 thumbs up 👍🏽👍🏽

The staff that came to the home were polite and took their time to explain what was needed and any implications from the various choices. They allowed us to make an informed decision.

I joined their Comfort Protection Club. Technician came out and did a thorough inspection of my system. Very satisfied with the work done by Silas.

Jonni (lead), Deante, Cole - did an awesome job and were very professional. This is my 3rd unit from them in one year at different locations.

Excellent job and very professional!

SoGood Plumbing Heating & Air (formally known as Southern Goodman) is amazing!!! We have been a customer with the company for over 15 years or more!!! They have never disappointed from an emergency call right after Christmas one year to the quarterly checkups to make ensure our units are running smoothly. Everyone from the first call to the office to the technicians are very pleasant and “make you smile”. Today Billy came to do our quarterly check up. He was very dependable, professional and knowledgeable. He explained items that we needed to pay attention to and did not push on what we “should” do. After looking over the summary of items, we decided to go with all of his recommendations. Thank you SoGood for helping to keep us cool this summer!!!!

Their employees have always been thorough and careful. They explain everything so I can understand. They are friendly and neat, made no messes even on a very rainy day. I'm so glad my son recommended them to me!

Silas did a great job doing my semi-annual HVAC checks and cleaning my exterior coils. Very thorough and professional.

SoGood (Southern Goodman) has treated me well for years. I am very satisfied with their service, especially with their tech, Salis. He is very knowledgeable, professional, and pleasant. Their staff is always prompt and courteous when calling and setting up appointments.

Is very difficult to get an air conditioner repaired in late June and early July because of the high demand, I called on this company this morning and they had it fixed in the afternoon. Problem solvers I'm delighted with them and will continue to use them. I am an experienced landlord and I love it when companies respond promptly and solve my problems!

On time. Fix the problem in minutes

Came out quickly to provide a few quotes. When I pointed out that they’re quote was higher than others I had received, they worked with me and were able to get the price quite a bit.

Called up for a general cleaning and inspection, scheduling was fast and easy with great communication. Bryce showed up, was professional and very helpful as well as generous with his time answering my questions. He is coming back to do some repair work on the ducts but I will be having them service my systems moving forward!

05/12/25 Bryce was our serviceman today for our HVAC system. Very nice, informative gentleman whom presented us with fantastic customer service. He explained the need and difference between a UV Light Filter system and bulbless filter system to prevent mold growth inside of our 1 yr old unit. We appreciated the information and assistance in him installing the bulbless filter system for us today. Always friendly personnel whether calling for an appointment, them calling me to keep me posted on when the service tech will arrive or the service tech themselves. A+ rating from us. 10/23/24 Excellant work by Hunter! Always friendly, helpful and installed a surge protector along with routine maintenance on our unit. Everyone at this company goes above and beyond. Even Suzanne this morning while confirming my appointment. Highly recommend this company. Today I was greeted in such a fantastic way by a wonderful receptionist whom made our appointment for an exceptional serviceman (Silas) to trouble shoot our 17 yr old HVAC system. He was extremely thorough, explained and showed us so many issues missed by others. How refreshing to have such a friendly, knowledgeable person, help us! Silas put us in contact with another outstanding gentleman (Tommy) to help us with our new HVAC system purchase. We truly appreciated the genuine care he took in meeting our personal needs. He definitely made this process so much easier. Today we had the opportunity to meet Johnny and Cody whom installed our new HVAC system and thermostat! They were on time, very friendly, extremely knowledgeable, walked us through everything, kept us informed, left everything very clean, just a great team of people! This company seems to have hit gold and I think we as customers are extremely lucky to be the benefactors. So much so, we decided to change out our 17 yr old hot water heater now too! I personally do not want to wait until I have no hot water! We are looking forward to doing business with this company for many years to come! So happy we found you! We personally highly recommend this company for all your heating and air conditioning needs,

They always do a good job with the twice yearly maintenance and ensure my system stays in great shape.

I was very pleased with the service I received from your company. The two young men worked to find my problem and repaired it quickly.

I want to give a huge shoutout to Silas for his exceptional service! Not only did he thoroughly inspect my AC unit, but he also went above and beyond by fixing my door knob! His attention to detail, professionalism, and willingness to go the extra mile truly impressed me. It’s rare to find someone so dedicated to ensuring everything is in perfect working order. Thank you, Silas, for your outstanding work—I highly recommend him and Southern Goodman for anyone in need of top-notch service!